Vice President of Operations

Job not on LinkedIn

🕒 October 15

🇺🇸 United States – Remote

💵 $125k - $130k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lion People Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Lion People Global is a leading global growth solutions company that empowers organisations with integrated talent, M&A advisory, and consultancy services. It provides full-spectrum recruitment and executive search (fractional teams, direct hire, contingency, and leadership placement), strategic mergers & acquisitions support (seller incubation, deal navigation, investor matching, and exit planning), and tailored business consultancy and growth products — augmented by AI-enabled offerings and thought-leadership events to accelerate client expansion across international markets.

📋 Description

• Lead, coach, and hold three departmental leaders accountable for measurable performance • Set expectations, decision rights, operating rhythms, and cross-departmental ownership • Identify bottlenecks, resolve recurring issues, and implement sustainable improvements • Ensure staffing and capacity plans support client demand and company growth • Own operational metrics affecting revenue, gross margin, cost, and productivity • Partner with Finance on trends, forecasts, labor and vendor costs, and margin improvement • Oversee interpreting and translation service delivery, fulfillment, scheduling effectiveness, turnaround, and quality through department leadership • Improve workflows, resource allocation, escalation handling, and consistency across delivery channels • Direct Vendor Manager in developing a qualified, reliable, and diversified linguist network • Oversee vendor availability, recruiting capacity, retention, performance, quality, and cost effectiveness • Monitor service quality, client escalations, recurring errors, and corrective action • Collaborate with Client Success and Sales on retention, onboarding, and service commitments • Partner with Business Systems and AI on dashboards, technology, automation, and operational reporting • Champion SOPs, checklists, and scalable processes • Develop independent, high-performing directors and managers • Participate in EOS leadership rhythms, scorecards, quarterly Rocks, and issue resolution • Translate COO priorities into departmental plans, deadlines, owners, and measurable outcomes

🎯 Requirements

• Prior leadership experience within a Language Services Provider (LSP) is required • At least seven years of progressive operations management experience, including significant LSP leadership responsibility • Demonstrated experience managing multiple operational functions and leading department managers or directors • Strong working knowledge of interpreting, translation, vendor management, and service delivery economics • Proven record improving gross margins, efficiency, quality, and scalable execution • Experience with operational budgets, KPIs, dashboards, and data-driven decision-making • Strong coaching, communication, analytical, and problem-solving skills • Ability to lead effectively in a remote environment during Pacific Time business hours • Preferred: Experience with both spoken-language and American Sign Language (ASL) interpreting operations • Preferred: Experience with education, government, nonprofit, legal, and other institutional clients • Preferred: Familiarity with the Entrepreneurial Operating System (EOS) • Preferred: Experience implementing workflow technology, automation, and operational change

🏖️ Benefits

• Annual Performance Bonus: 5% of base salary, subject to established performance expectations • SIMPLE IRA: Employer match of employee contributions up to 3%, subject to plan terms • Health Reimbursement Arrangement (HRA): Employer-sponsored HRA benefits, subject to applicable plan terms and eligibility • Paid Time Off: 20 days annually, subject to company policy and applicable law • Paid Holidays: 10 to 11 company holidays annually • Remote within the United States • Company-provided equipment and necessary software