Home Concierge Supervisor

🕒 September 23

🇺🇸 United States – Remote

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 42 days.

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Clever Real Estate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

🏪 Marketplace

👥 B2C

Real Estate • Marketplace • B2C

Clever Real Estate is a consumer-facing real estate platform that connects home sellers and buyers with top-rated local agents and negotiates reduced listing commissions and buyer rebates. The company provides a concierge matching service, nationwide agent network, data-driven recommendations, and tools like cash-back offers, MLS listing options, and educational resources to help users save on fees and streamline transactions. Clever operates across all 50 U. S. states and partners with major brokerages to deliver discounted full-service agent representation and related real estate services.

📋 Description

• Lead approximately 15 Home Concierge Specialists • Coach each specialist weekly through call reviews, performance data, and behavior-based feedback • Listen to live and recorded calls and establish individual improvement priorities • Maintain development plans for every team member • Own team performance across sales conversion, customer outcomes, call quality, productivity, attendance, and schedule adherence • Report team performance and improvement actions to the Home Concierge Manager • Set expectations, provide feedback, recognize strong performance, and lead performance improvement plans • Run weekly team meetings • Handle attendance questions, schedule exceptions, shift swaps, time-off requests, and overtime approvals • Serve as the first point of contact for specialist questions and customer escalations • Lead across different shifts, time zones, employees, and contractors • Coach new hires after formal training through ramp-up • Participate in interviews and make hiring recommendations

🎯 Requirements

• At least two years of experience leading a frontline contact center, inside sales, or customer service team • Evidence of leading without the title, such as mentoring new hires, running calibration, covering for a leader, or owning a team-reliant process • Track record of improving individual and team performance through call review and behavior-based coaching • Experience setting expectations, documenting performance, leading improvement plans, and making difficult performance decisions • Comfort using sales and service metrics to identify performance issues and next steps • Experience with a cloud contact center platform and a CRM; Five9 and HubSpot experience is transferable • Strong written and verbal communication • Sound judgment • Ability to lead a remote team consistently • Real estate experience is helpful but not required

🏖️ Benefits

• Medical, dental, vision, and life insurance • 18 days of PTO, increasing with tenure • 10 paid holidays • Annual budget for learning and career growth • Paid sabbaticals to celebrate major milestones • Exclusive access to Clever homeownership perks • Work-from-home stipend for remote workspace • 401(k) retirement plan administered through Guideline • 6–12 weeks of paid parental leave • Free counseling sessions • Optional weekly meditation

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