Customer Quality Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $52k - $57k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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LivaNova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. With a focus on medical devices, neuromodulation, and cardiac surgery, LivaNova offers advanced technologies and breakthrough treatments that provide meaningful solutions for patients, healthcare professionals, and healthcare systems. Headquartered in London and active in over 100 countries, LivaNova emphasizes bringing both clinical and economic value to its customers, being recognized as a market leader in cardiopulmonary and neuromodulation solutions.

📋 Description

• Support the execution, coordination, and management of field action activities through timely and accurate data tracking. • Maintain spreadsheets, databases, and other systems for customer communication and device tracking. • Support customer feedback and field action follow-up through written and verbal communication. • Identify potential Customer Complaints and forward them to appropriate personnel. • Communicate with customers and stakeholders regarding assigned activity status. • Manage multiple email accounts, including reviewing, responding to, and filing communications. • Process, document, and route incoming information appropriately and promptly. • Provide administrative and operational support to the department. • Perform other relevant duties assigned by management.

🎯 Requirements

• High school diploma or equivalent. • 1–2 years of relevant experience in a healthcare or related field, preferably in a fast-paced and independent work environment. • Proficiency in Microsoft Office, including Excel and Access. • Strong written and verbal communication skills in English. • Ability to work effectively in a team environment. • Demonstrated initiative, strong organizational skills, attention to detail, and the ability to complete assignments with limited supervision. • Ability to adapt and work effectively in a changing and dynamic environment. • Strong critical thinking and problem-solving skills. • Ability to effectively manage multiple tasks and priorities.

🏖️ Benefits

• Health benefits – Medical, Dental, Vision • Personal and Vacation Time • Retirement & Savings Plan (401K) • Employee Stock Purchase Plan • Training & Education Assistance • Bonus Referral Program • Service Awards • Employee Recognition Program • Flexible Work Schedules