Customer Relationship Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Nutrafol

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

💰 $35M Series B on 2019-04

Healthcare • Food & Beverage • Consulting

Nutrafol is a leading provider of hair growth supplements, known for its dermatologist-recommended, science-backed approach to whole-body wellness and hair health. Their diverse range of products is clinically tested and formulated to meet the needs of both men and women across different age groups and lifestyle choices, including options for those experiencing postpartum and menopausal changes. Nutrafol's offerings target key root causes of hair thinning, such as stress, hormones, and nutrition, with formulas that focus on comprehensive hair wellness. They emphasize the importance of understanding individual bio-specific needs and offer a personalized growth plan advisor through naturopathic doctors, ensuring visible results and overall wellness benefits.

📋 Description

• Provide superior customer service and perform operational related duties with a high degree of professionalism, responsiveness & customer-centric focus. • Respond to and distribute customer inquiries from potential customers via phone & email. • Place inbound orders and pending orders on behalf of the Business Development Manager. • Work in tandem with the Business Development Manager to address customer needs and concerns. • Triage and distribute inbound emails and phone calls to the appropriate point of contact. • Provide appropriate responses and resolution to customer inquiries and feedback. • Build relationships to ensure customer satisfaction and professional customer support. • Follow communication procedures, guidelines, and policies. • Manage the Growth Partner Platform onboarding process for partners and provide support for orders placed on the platform. • Utilize SFDC (Salesforce.com) daily to track pertinent information and input daily communication. • Keep accurate and up-to-date records of customer interactions and sales activity. • Collaborate with BDMs to identify opportunities for growth and engagement in current accounts to maximize revenue growth in each territory. • Handle day-to-day operational responsibilities for each territory, including order cancellations, reships, damaged product replacement, invoice requests, and customer support with the BDM. • Take ownership of account interactions from beginning to end.

🎯 Requirements

• 2+ years of experience in a customer service, call center, account management or sales position • Aesthetics, dermatology, or healthcare industry experience preferred. • Previous experience developing and managing market channel relationships. • Previous experience with SFDC (Salesforce.com), Shopify, Shipmonk, or other related platforms. • You genuinely enjoy helping people and it shows in how you communicate • You bring a positive attitude and a willingness to learn and adapt. • You take initiative and you don't wait to be told what's next • You can juggle multiple priorities without dropping the important ones • You thrive when things move fast and stay steady when priorities shift. • Exceptional verbal and written communication and comfortability working in Microsoft Office and Google Workspace products • You've built strong customer relationships before, whether in a job, a volunteer role, or anywhere else people mattered to you.

🏖️ Benefits

• Fully remote work experience • Comprehensive medical, dental, and vision package, including FSA program • 401K with employer match • Quarterly Bonus Program • Flexible PTO • Two company-wide wellness breaks every day • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub • Monthly wellness stipend • Monthly internet stipend • Monthly cell phone stipend • Annual learning & development stipend • Free meditation app membership (Headspace) • Free Nutrafol subscription • Pet insurance discounts and benefits