Digital Marketing Account Director, Client Services

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $110k - $120k / year

⏰ Full Time

🔴 Lead

🌐 Digital Marketing

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logical Media Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

📱 Media

📣 Marketing

Media • Marketing

Logical Media Group is a full-service digital marketing agency based in Chicago, renowned for being a premier Google Partner. Their expertise spans across paid media, including paid search and social media advertising, as well as Amazon Advertising. Additionally, they excel in search engine optimization (SEO), offering services like keyword research, onsite optimizations, and content marketing to improve organic reach. Logical Media Group also provides creative services including brand identity, web design, and conversion rate optimization. The agency is dedicated to crafting exceptional digital experiences and helping clients achieve their marketing goals through tailored strategies and innovative solutions.

📋 Description

• Own and grow key client relationships and guide strategic planning • Manage client engagements from initial request and scoping through planning, production, delivery, and completion • Serve as the primary point of accountability for assigned clients and successful work delivery • Lead quarterly planning sessions, business reviews, roadmap discussions, and executive presentations • Monitor account health, client satisfaction, retention risk, revenue, project performance, and opportunities • Manage project scope, timelines, budgets, resources, quality, deliverables, schedules, dependencies, and closeout • Coordinate Strategy, Creative, Content, Marketing, Technology, Operations, and production teams • Lead internal kickoffs, status meetings, working sessions, and day-to-day client communication • Identify risks, roadblocks, scope changes, and resource needs, partnering with Operations and department leads to resolve them • Develop account growth plans and identify additional projects, services, retainers, and strategic engagements • Contribute to agency revenue and profitability goals, forecasts, and utilization • Manage new business pitches, RFP qualification, proposals, presentations, scopes, estimates, and strategic recommendations • Build relationships with prospective clients, industry contacts, and partners • Serve as the connector between clients and internal cross-functional teams • Mentor less experienced Client Services team members and improve Client Services, project management, and business development practices

🎯 Requirements

• 7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services environment • Significant experience in a digital, creative, marketing, technology, or integrated agency environment is preferred • Demonstrated experience simultaneously managing client relationships and the projects associated with those accounts • Strong project management capabilities, including scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams • Proven success managing complex, high-value client relationships and developing relationships with senior and executive-level stakeholders • Proven ability to identify and develop organic account growth opportunities • Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope development • Strong understanding of agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization • Broad understanding of digital strategy and services, with the ability to connect business challenges to multidisciplinary solutions • Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, with strong executive presence • Demonstrated ability to lead and influence cross-functional teams without relying on direct authority • Ability to move comfortably between high-level strategy and hands-on project management • Ability to travel for client meetings, pitches, conferences, and agency events as needed

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