Client Delivery Manager

Job not on LinkedIn

🔥 44 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Serve as the primary owner of the operational customer relationship for assigned Overwatch Elite clients • Maintain understanding of clients’ business objectives, strategic priorities, expectations, and success measures • Own the end-to-end delivery experience and align services with contractual commitments, client expectations, and desired outcomes • Lead customer governance and service reviews connecting SLA performance, operational trends, risks, sentiment, and improvement actions to client priorities • Drive accountability for customer commitments, service requests, action items, and operational deliverables • Lead client onboarding and the 90-day adaptive burn-in process • Maintain onboarding plans, milestones, dependencies, risks, and stakeholder communications • Validate operational readiness, including monitoring, documentation, support processes, escalation procedures, and stakeholder alignment • Serve as the client-facing leader during P1 incidents, significant service-impacting events, and escalations • Coordinate technical teams, leaders, vendors, and third parties through resolution while providing transparent client communication • Own problem management, post-incident reviews, root cause analysis, and corrective and preventive actions • Orchestrate engineering, architecture, Service Desk, Security Operations, Professional Services, Customer Success, Account Executive, and Managed Services resources around customer priorities • Maintain accurate customer documentation, operational records, service procedures, and governance artifacts • Support service expansions, integrations, migrations, and operational improvements • Protect the confidentiality and security of client information

🎯 Requirements

• Bachelor's degree in a related field or an equivalent combination of education and relevant experience • 3+ years of experience in managed services, IT operations, infrastructure services, service delivery, technical account management, consulting, or a related client-facing technology role • Experience owning strategic customer relationships, leading governance discussions, and aligning service delivery with customer priorities and outcomes • Experience coordinating cross-functional technical teams and managing critical incidents, escalations, and recurring service problems • Working knowledge of incident, problem, change, request, escalation, and service-level management • Ability to apply practical, risk-based controls in a flexible, high-accountability model without relying on rigid or process-heavy frameworks • Familiarity with workflow automation, systems integration, operational reporting, and Microsoft Office applications • Relevant project management, technical, cloud, security, automation, or service management certifications • Ability to build rapport, establish credibility, and earn trust with executive, business, and technical stakeholders • Strong customer-success orientation and commitment to improving customer outcomes and experience • Ability to balance strategic relationship ownership with disciplined operational execution • Ability to translate technical and operational information into clear business discussions and recommendations • Strong problem-solving, root cause analysis, communication, and stakeholder management skills • Ability to influence cross-functional teams, drive accountability without direct authority, and operate effectively in a fast-paced environment