Logicalis GmbH
201 - 500 employees
Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.
Director, Digital Operations – Service Enablement
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🔥 5 minutes ago
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Logicalis GmbH
201 - 500 employees
Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.
📋 Description
• Drives adoption of automation, observability, AI-enabled operations, and ITSM practices • Leads execution of automation initiatives across Managed Services • Develops and maintains service enablement standards and operational frameworks • Monitors service performance metrics and identifies improvement opportunities • Partners with teams to ensure operational improvements enhance customer experience
🎯 Requirements
• Bachelor’s Degree in a related field • 8+ years of experience in Managed Services or IT Services operations • Experience in digital operations, observability, ITSM, or service enablement • Knowledge of ITIL/ITSM frameworks • Strong working knowledge of monitoring/observability platforms • Familiarity with automation and orchestration tools • Proficient use of Microsoft Office applications.
🏖️ Benefits
• Logicalis is an Equal Opportunity Employer • Employee support for continued education and professional development initiatives.
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