Director, Digital Operations – Service Enablement

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🕒 July 1

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Logo of Logicalis GmbH

Logicalis GmbH

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Drives adoption of automation, observability, AI-enabled operations, and ITSM practices • Leads execution of automation initiatives across Managed Services • Develops and maintains service enablement standards and operational frameworks • Monitors service performance metrics and identifies improvement opportunities • Partners with teams to ensure operational improvements enhance customer experience

🎯 Requirements

• Bachelor’s Degree in a related field • 8+ years of experience in Managed Services or IT Services operations • Experience in digital operations, observability, ITSM, or service enablement • Knowledge of ITIL/ITSM frameworks • Strong working knowledge of monitoring/observability platforms • Familiarity with automation and orchestration tools • Proficient use of Microsoft Office applications.

🏖️ Benefits

• Logicalis is an Equal Opportunity Employer • Employee support for continued education and professional development initiatives.

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