
201 - 500 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.
🔥 3 minutes ago
🇺🇸 United States – Remote
💵 $60.6k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
⌨️ Systems Administrator
🚫👨🎓 No degree required
👻 Ghost score 3%
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201 - 500 employees
💼 Consulting
📦 Logistics
🏥 Healthcare
Consulting • Logistics • Healthcare
Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.
• Provide operational support for customer infrastructure and cloud environments as part of Logicalis’ 24x7x365 operations team • Perform troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across on-premises, cloud, virtualization, backup, and storage technologies • Use monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance • Own incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or escalation • Prioritize work based on customer impact, urgency, service commitments, and operational risk • Maintain ownership, communication, next steps, and customer-facing updates throughout the work lifecycle • Create, update, and validate technical documentation, runbooks, knowledge articles, and troubleshooting standards • Capture reusable resolutions, identify documentation gaps, and create or suggest automations where practical • Complete required training to support new technologies effectively • Apply ITIL-aligned incident, request, problem, change, knowledge, and major-incident practices • Document impact, actions, evidence, decisions, handoffs, and outcomes • Participate in root-cause analysis and post-incident reviews • Identify recurring issues for problem management, monitoring improvement, or automation • Maintain knowledge of supported service offerings, customer environments, service definitions, and service-level commitments • Support Logicalis’ mission, values, customer service expectations, policies, procedures, and applicable laws • No supervisory responsibilities
• High school diploma or equivalent required • An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred • Relevant military experience, technical training, certifications, apprenticeships, and demonstrated professional experience may be considered in place of formal education • Two or more years of infrastructure or managed services experience • Demonstrated proficiency in at least two technology domains and working knowledge of adjacent domains • Experience with Windows and Linux administration; identity and access; Microsoft Azure and Microsoft 365; virtualization and cloud platforms; enterprise backup and recovery • Windows Server administration; Active Directory Domain Services; Microsoft Entra ID; Group Policy; PowerShell • Experience with virtualization and application-delivery platforms such as VMware vSphere, Microsoft Hyper-V, Azure Virtual Desktop, and Citrix Virtual Apps and Desktops • Linux server administration, including Ansible, Python, and cron scheduling • Experience with enterprise backup, recovery, and data-protection platforms, including job monitoring, failure remediation, restore validation, and retention policies • Experience with enterprise storage and SAN technologies • Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, identity integration, licensing, security and compliance controls, service health, and user-impact troubleshooting • Experience using an ITIL-aligned IT service management platform such as ServiceNow • Proficient use of Microsoft Office applications • Relevant current associate- or administrator-level certifications are preferred based on assigned technology domains • Ability to adhere to ITIL practices, company policies, customer procedures, and applicable change controls • Ability to organize work, manage competing priorities, maintain attention to detail, and follow through on commitments • Ability to explain technical information clearly and adapt communication style • Ability to perform the stated physical demands, including occasionally lifting or moving up to 10 pounds
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