Epic Client Systems Administrator – Web and Service Servers

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $99.7k - $146.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 0%

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Rackspace Technology

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

Consulting • Logistics • Artificial Intelligence

Rackspace Technology is a global managed cloud services provider that designs, builds, migrates and operates multicloud, hybrid and private cloud environments for enterprises. It offers consulting, professional and managed services across cloud infrastructure, application modernization, data platforms, AI/ML (Foundry of AI/FAIR), and cybersecurity, along with managed hosting, colocation and platform integrations with major hyperscalers. Rackspace serves regulated and mission-critical industries with a focus on security, compliance, cost optimization and operational reliability.

📋 Description

• Maintain Hyperspace Web (HSW) server environments and configurations • Troubleshoot service availability, connectivity, and performance issues with application and infrastructure teams • Manage Interconnect environments, deployments, and service health • Investigate endpoint availability, connection failures, and web-service performance • Maintain server-side components supporting MyChart • Coordinate changes and troubleshoot availability issues with MyChart analysts, networking, and security teams • Administer Windows Server and IIS components • Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity • Deploy approved updates across nonproduction and production environments • Prepare implementation plans, validate service health, and maintain rollback procedures • Monitor infrastructure health and investigate recurring failures • Automate operational checks and maintain configuration records and support runbooks • Provide incident updates and coordinate vendor escalations • Coordinate changes to patient-facing and clinician-facing services with operational owners

🎯 Requirements

• Minimum three years of experience working as an Epic ECSA in a hospital or health system • Current Epic ECSA certification covering Hyperspace Web and Interconnect • Production administration and troubleshooting experience with HSW, Interconnect, and MyChart infrastructure • Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts • Experience with Active Directory, virtualization, and PowerShell or comparable scripting • Ability to distinguish application, server, network, and database issues • Ability to coordinate troubleshooting across teams and communicate clearly during service disruptions • Participation in a scheduled on-call rotation • Ability to perform approved after-hours maintenance • Preferred: Epic ECSA MyChart certification • Preferred: Experience with F5 BIG-IP load balancing • Additional experience with Epic printing, Business Continuity Access, or other ECSA components beneficial • Experience with cloud and automation is a plus • Ability to follow established security and change-control procedures

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Benefits package (details available through Rackspace Technology) • Remote work arrangement • Scheduled on-call rotation compensation/arrangement is implied by support expectations but not explicitly stated