Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Logically

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

Artificial Intelligence • SaaS • Security

Logically is an AI-driven intelligence platform that detects digital threats, predicts narrative trends, and surfaces early indicators of risk and opportunity across 50+ native languages and 200+ translations. It combines predictive modeling, network detection, and narrative intelligence with human analyst context to support reputation and crisis management, threat intelligence, operational resilience, and market/product signal detection for governments, enterprises, and PR/brand teams. Logically helps organizations act faster and more confidently by mapping influence networks, geolocating mentions, and classifying risk.

📋 Description

• Drive growth, customer retention, loyalty, and engagement within the current customer base • Develop customer success plans and strategies focused on long-term relationships and reducing churn • Perform follow-up tasks for marketing campaigns to support customer engagement and satisfaction • Pursue high customer satisfaction scores and ensure customers are referenceable and receive annual NPS scores above 8 • Monitor customer agreements and help manage change requests and approvals • Maintain accurate customer information and activity in Salesforce and ConnectWise • Identify opportunities to expand existing customers’ product and service usage • Organize monthly check-ins with regional service teams to align client needs and gather feedback • Collaborate with Marketing on customer appreciation and engagement initiatives • Advocate for customers by collaborating with Marketing, Sales, Product, Service, Finance, and Engineering • Assist with special projects requested by leadership • Plan and prioritize a high volume of customer activities and requests • Travel 10-20%

🎯 Requirements

• Associate’s degree in management, Information Technology, Computer Science or commensurate experience required • 1 year of experience in customer success, sales, or consulting capacity • Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided • Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous • Solid understanding of cybersecurity or managed IT services and how they relate to SMB, mid-market, and enterprise needs • Experience working cross-functionally with an account team including Account Managers and SMEs • Ability to demonstrate leadership, presentation, planning, verbal, and written communication skills • Business acumen and ability to translate business requirements into related solutions • Ability to remain calm under stress while managing multiple priorities • Excellent oral and written communication skills and ability to handle difficult conversations • Problem-solving ability to generate options and select the best solution • Ability to build trust-based relationships and collaborate with internal and external stakeholders • Ability to communicate effectively with customers and various levels of management • Ability to manage multiple sales opportunities in a fast-paced environment • Team player mentality and willingness to share knowledge

🏖️ Benefits

• Competitive compensation and benefits • Opportunities for professional development and advancement • Collaborative, growth-oriented environment • 10-20% travel required