Customer Success Agent

🔥 0 minutes ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Spring Venture Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Spring Venture Group is an industry-leading health insurance brokerage firm dedicated to protecting the health and financial well-being of its clients. Through advanced technology, marketing, analytics, and best-in-class sales strategies, the company provides clients with the tools to compare health insurance carriers effectively. Its mission is to help clients find health insurance policies that provide peace of mind by offering long-term education, guidance, and support. The company values innovation and collaboration, fostering an inclusive workplace culture where employees can thrive and advance in their careers. Spring Venture Group is committed to delivering exceptional experiences to its customers and partners through innovative use of technology and data science.

📋 Description

• Make outbound calls to an assigned portion of the agency book of business to offer assistance or rewrite policies • Ensure fulfillment of rewritten business • Answer customer questions across the Medicare Supplement/Advantage spectrum • Investigate and resolve payment complications for policyholders • Navigate multiple systems while conducting consumer calls • Complete case management tasks in Salesforce, including creating, documenting, and closing cases • Cross-sell ancillary products to existing clients • Identify and engage in new business and selling opportunities • Meet department goals and key performance indicators, including monthly occupancy rates • Attend and contribute to scheduled and ad hoc team meetings and training sessions • Deliver a consistent, exceptional customer experience through a positive, empathetic, and professional approach • Perform other assigned duties and responsibilities

🎯 Requirements

• High School diploma or equivalent • Minimum of one (1) year pre-sales or customer service experience • Previous experience working in the Medicare health insurance industry preferred • Passion and ability to deliver an exceptional customer experience • Adaptability to new technology • Strong attention to detail and accuracy • Excellent written, verbal, and interpersonal communication skills • Ability to work in a fast-paced team environment while managing and prioritizing multiple projects with strict deadlines • Reliable hard-wired, high-speed internet connection with an Ethernet port • Required internet speed of 30+ Mbps download and 10+ Mbps upload • Cell phone system updated within the last two years for system access • Designated HIPAA-compliant workplace • Private, quiet work area accommodating a desktop computer with multiple monitors • Ability to focus 100% on Spring Venture Group responsibilities during designated work hours • Ability to operate in alignment with security policies and standards • Ability to report security incidents • Completion of assigned training • Ability to protect assigned organizational assets

🏖️ Benefits

• Uncapped commission earnings on an increasing pay structure • Immersive, hands-on training • Paid nationwide insurance licensing • Opportunity for overtime during busier seasons • Medical, dental and vision benefits after a short waiting period • 401(k) matching program • Life Insurance • Short-term and Long-term Disability Insurance • Optional HSA/FSA • Optional AD&D • Optional Spousal/Dependent Life Insurance • Optional Travel Assist • Optional Legal Plan • Generous paid time off (PTO) program starting at 15 days your first year • 15 paid Holidays, including holiday break between Christmas and New Year's • 10 days of Paid Parental Leave • 5 days of Paid Birth Recovery Leave • Annual Volunteer Time Off (VTO) • Donation matching program • Employee Assistance Program (EAP) • Rewards and Recognition • Diverse, inclusive and welcoming culture • Training program and ongoing support throughout your Spring Venture Group career