Technical Account Manager, TAM

🔥 54 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

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LRQA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

LRQA is a newly established standalone business focusing on Business Assurance and Inspection Services, having recently transitioned under the ownership of Goldman Sachs Asset Management. With ambitious growth plans, LRQA aims to be the best partner for its customers by seeking talented individuals to enhance its operations and support its business transformation initiatives.

📋 Description

• Serve as the client’s primary technical contact and manage the named account relationship • Oversee adherence to agreed technical and contractual requirements in day-to-day delivery • Develop understanding of the client’s QSR and food service operating model, objectives, franchisee network, risks, and compliance requirements • Lead implementation and ongoing technical management of multi-country QSR and food service assurance programmes • Ensure consistent programme execution across regions, business units, and franchisee networks • Support onboarding of global resources through auditor training, calibration, and assessment processes • Perform auditor assessments and shadow audits • Conduct technical reviews of reports and oversee auditor capability, account performance objectives, and client expectations • Manage field-based technical queries and client inquiries, including root cause analysis, corrective action, and improvement recommendations • Develop and implement the client’s second-party programme, governance protocols, and reporting tools • Maintain understanding of supplier assurance requirements and upstream food safety risks • Coordinate with supply chain or manufacturing specialists when additional expertise is required • Lead benchmarking activities and continual improvement across restaurant, franchisee, and food service operations • Identify and implement changes to audit frameworks and delivery methodologies • Build relationships with client decision-makers and act as an extension of the client’s technical team • Deliver Quarterly and Annual Business Reviews with the Strategic Account Management Team • Share technical insights, trends, and strategic improvement opportunities from audit outcomes • Collaborate with LRQA commercial, technical, and service delivery teams to meet contracted service specifications and KPIs

🎯 Requirements

• Must live in the USA and be based near Lansing, Michigan • Ability to work from home while remaining close to the client’s facilities in the Lansing, Michigan area • BSc from a recognised university in food safety, environmental health, or another science-based discipline • Lead Auditor qualification in QMS or FSMS • Minimum of 10 years’ experience in food safety, quality assurance, compliance, auditing, or risk management, with substantial experience in QSR, restaurant, or food service operations • Minimum of 3 years’ experience managing strategic customer relationships or complex global programmes • Experience supporting multi-site and multinational QSR, restaurant, food service, hospitality, or retail food environments, including franchisee or distributed operating models • Practical experience in supplier assurance or food manufacturing, with an understanding of upstream risks and their potential impact on QSR operations • Experience in audit programme governance and performance management, including technical review and corrective action process management • Proven customer-centric approach that supports business growth or improved efficiency • Strong practical knowledge of global food safety, quality, hygiene, and regulatory requirements applicable to QSR, restaurant, food service, and ready-to-eat food preparation, handling, and delivery operations • Comprehensive knowledge of North American requirements, including the US FDA Food Code, state and local public health regulations, employee training and health requirements, and relevant FSMA requirements • Knowledge of the Safe Food for Canadians Regulations, Canadian Food Inspection Agency requirements, provincial restaurant and food premises regulations, preventive control plans, and relevant import and supply chain food safety requirements • Sound knowledge of supplier assurance principles and manufacturing food safety risks • Comprehensive understanding of HACCP principles, risk assessment, and food safety management system implementation • Strong communication and diplomacy skills, with the ability to guide, negotiate, influence, and persuade at all levels • Advanced critical-thinking and problem-solving skills • Excellent relationship-building skills and the ability to work collaboratively within a matrix organisation

🏖️ Benefits

• Competitive salary aligned with the market • Comprehensive benefits package • Flexible working arrangements where applicable • Opportunities for professional growth • Collaborative work environment

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