QA Analyst, ServiceNow

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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LTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

LTS is a government-focused mission support and healthcare services firm that provides emergency response, occupational health, automated healthcare solutions, and enterprise consulting. It offers rapid nationwide deployment for disaster response, logistics and mass care, and delivers automated diagnostic kiosks, diagnostic lab testing, medical staffing, on-site clinics, and testing/vaccination management for underserved and remote populations. LTS also provides IT modernization, cloud and systems integration, cybersecurity and risk management, AI/ML and data analytics, and program management for federal, state, and local clients with strong compliance (HIPAA and federal standards) and public-sector acquisition experience.

📋 Description

• Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements • Collaborate with developers, business analysts, project managers, and technical stakeholders throughout the development lifecycle to review requirements, assess testability, and ensure quality checkpoints are met • Support the implementation and use of the ServiceNow Automated Test Framework (ATF) • Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation • Identify, document, validate, and track software defects through resolution • Coordinate release readiness activities and perform deployment validation • Prepare and publish release notes for platform deployments, enhancements, and updates • Track release schedules, change records, implementation documentation, and related deployment activities • Support platform governance, compliance, and operational procedures • Assist with quality and operational reporting, metrics, and continuous improvement initiatives • Communicate testing status, release readiness, risks, issues, and dependencies to appropriate technical and program stakeholders • Participate in Agile delivery activities and collaborate across teams to support timely, high-quality platform releases

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field with 3+ years of relevant professional experience; or 5+ years of relevant experience in lieu of a degree • 3–5 years of experience in quality assurance, software testing, platform operations, release management, or a related IT discipline • Experience working with ServiceNow and enterprise platform environments • Strong knowledge of test planning, test execution, defect management, and software development lifecycle (SDLC) practices • Experience supporting functional, regression, integration, and/or user acceptance testing • Understanding of Agile methodologies and experience working within Agile software delivery teams • Experience coordinating software or platform releases, including release readiness, deployment validation, change tracking, and supporting documentation • Strong documentation skills with the ability to develop and maintain test cases, test plans, release documentation, and operational artifacts • Excellent stakeholder communication and collaboration skills • Strong organization, attention to detail, analytical thinking, and problem-solving capabilities • Ability to obtain and maintain client-required access as needed • U.S. Citizen or Permanent Resident required with the ability to obtain a Public Trust • ServiceNow Certified System Administrator (CSA) certification (nice to have) • Additional hands-on ServiceNow experience (nice to have) • ServiceNow Automated Test Framework (ATF) experience (nice to have) • Knowledge of ITIL, Change Management, and Release Management (nice to have) • Familiarity with APIs and enterprise integrations (nice to have) • Understanding of basic scripting concepts (nice to have) • Experience supporting enterprise or federal IT environments (nice to have)

🏖️ Benefits

• The opportunity to support high visibility federal missions in IT and healthcare • A culture that values innovation, growth, collaboration, and quality • Access to cutting-edge tools and technologies • Comprehensive benefits for you and your family • A career path that rewards ambition and performance