Director, Quality Improvement

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $124k - $135k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Provide strategic leadership for the organization’s quality management, performance improvement, and compliance programs • Develop and lead the enterprise quality strategy • Drive improvements in clinical outcomes, member experience, patient safety, regulatory performance, and operational effectiveness • Partner with clinical, operational, and health plan stakeholders • Leverage data, member insights, and best practices to deliver sustainable quality improvements • Advance HEDIS, Medicare Stars, and satisfaction performance • Establish and oversee quality measurement, reporting, and performance monitoring frameworks • Translate quality data and performance trends into actionable insights, recommendations, and executive-level reporting • Support decision-making and continuous improvement initiatives • Lead quality assurance, improvement, and audit programs • Ensure compliance with regulatory, accreditation, contractual, and organizational requirements • Drive risk mitigation, change management, and stakeholder engagement efforts • Strengthen care quality, patient safety, operational performance, and external partnerships • Lead, coach, and develop a high-performing team • Foster accountability, continuous learning, and alignment with organizational values • Work from home using company-provided equipment

🎯 Requirements

• Bachelor’s degree in business, Marketing, Health Administration, or related field • 8+ years of experience in a member or customer experience role, ideally in a healthcare, tech, or behavioral health environment • 3+ years in a leadership role managing cross-functional teams • Strong understanding of behavioral health strategy and concepts • Experience leading enterprise-wide quality improvement initiatives and driving measurable performance outcomes • Experience working with health plans, accreditation organizations, regulatory agencies, and clinical stakeholders • Experience with HEDIS, Medicare Stars, quality measures, accreditation standards, and regulatory requirements preferred • Experience utilizing data analytics and performance reporting to inform strategic decision-making and quality improvement efforts • Proficiency in Microsoft Office Suite • Ability to pass a background check upon hire and throughout employment • Ability to complete education and employment verification, FACIS Level I screening, a 10-panel drug screening, and E-Verify requirements • Strong analytical and problem-solving skills • Ability to translate complex data into actionable insights • Proven ability to lead organizational change, manage competing priorities, and drive results in a complex healthcare environment • Excellent communication, presentation, and stakeholder management skills • Ability to influence executive leaders and cross-functional teams • Ability to develop and execute strategic initiatives improving clinical quality, member experience, patient safety, and operational performance • Must work from a quiet home workspace with minimal background noise • Must have high-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Company-provided equipment • Opportunity for meaningful personal and professional growth