Manager, Clinical Response

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Oversee clinical response operations • Supervise a 24/7/365 clinical team • Ensure high-quality care, regulatory compliance, service excellence, and an exceptional member experience • Lead and develop the Clinical Response team • Ensure strong clinical performance, operational effectiveness, staff development, and 24/7 service coverage • Provide clinical oversight and expertise to support member care and resolve complex issues • Collaborate with members, providers, clients, and internal stakeholders • Ensure quality, regulatory compliance, and continuous improvement through audits, oversight, and reporting • Adhere to organizational and contractual standards • Build a high-performing, accountable team culture through coaching, training, collaboration, and alignment with organizational values and goals

🎯 Requirements

• Current, active, and unrestricted license issued by a state or territory of the United States to practice independently with a legal scope of practice that permits independent assessments; Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse • For Registered Nurses, a Bachelor’s Degree in Nursing is required • Minimum of five (5) years of post-licensure clinical experience • Three (3) years of Direct Clinical Supervisory Experience • Strong leadership and team management skills with experience in performance management • Clinical supervision and consultation must be available 24 hours a day • Demonstrated knowledge of behavioral health coverage of specific insurance products, such as integrated EAP, PPO & MMH, and MC+ products • Prior EAP experience • Extensive clinical knowledge base including crisis management experience • Strong computer skills, including an ability to communicate telephonically and type • Proven written and oral communication skills • Organizational skills and willingness to work within a collaborative, team-oriented environment • Ability to comprehend medical policy and criteria and clearly articulate health information • Self-motivation and ability to assume a lead role and meet objectives • Ability to pass background check upon hire and throughout employment, including criminal, education, employment, sanctions, watchlist, and drug-screen checks • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting • Quiet workspace with minimal background noise • Hardwired internet connection • Ability to sit for extended periods and use wired headsets and desktop equipment

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Opportunity for meaningful growth, both personally and professionally • Company-provided equipment