Senior Client Manager – Hospital/Health Systems

🔥 0 minutes ago

🐻 Alaska, Hawaii, +1 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🗽 New York – Remote

💵 $77.8k - $146.1k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. • Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. • Understanding of the self-insured TPA environment is beneficial. • The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets. • Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives. • The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients. • The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers. • Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities.

🎯 Requirements

• Bachelor’s Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of TPA health insurance industry experience • Understanding of self-funding and employee benefit plans; stop loss understanding a plus • Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.) • Ability to travel is required (up to 25%) • Results oriented and self-motivated • Excellent written and verbal communication skills are required, as are exceptional organizational skills • Ability to interact with senior level executives • Excellent presentation skills • Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required • Ability to assess and mentor team members to maximize team success and growth • State insurance license required or obtained within 90 days from date of hire

🏖️ Benefits

• Health insurance • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives