IT Support Analyst

🔥 6 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Luminate Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1937

🏗️ Construction

🛡️ Insurance

🏦 Banking

Construction • Insurance • Banking

Luminate Bank is a regional consumer- and business-focused bank headquartered in Minneapolis that provides a full range of retail and commercial banking services. It offers personal accounts (checking, savings, CDs, HSAs), business banking and treasury management, full-service mortgage and home lending (conventional, FHA, VA, jumbo, construction, renovation, reverse, refinance), title & escrow, and credit card products. The bank emphasizes digital banking tools — a mobile app, online banking, digital wallet integrations, Zelle®, and financial planning resources — while highlighting local support, community impact, and resources for first-time homebuyers and small businesses.

📋 Description

• The IT Support Analyst provides day-to-day support to the business. • Researching, trouble shooting, and identifying solutions to resolve issues on both OS & Hardware. • Maintain accurate inventory records and ensure appropriate stock levels of IT equipment and peripherals. • Building and deploying end user hardware; from phones to laptops and peripherals. • Assist with onboarding & offboarding duties, including end-user training. • Troubleshoot and complete helpdesk tickets and properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g., Security/Encompass/Infrastructure teams). • Document technical knowledge in the form of notes and manuals. • Additional responsibilities as assigned.

🎯 Requirements

• A minimum of 3 years of experience with various operating systems; Windows preferred • A minimum of 3 years of experience with Microsoft 365 (i.e., Intune, Entra ID, Exchange, etc.) • Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred) • High School Diploma or equivalent • Hands-on experience in hardware troubleshooting skills and call vendor for replacement. • Knowledge of Microsoft Office Products (Office 365). • Knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi) • Experience with printer support and troubleshooting. • Conference room audio & video support. • Knowledge of ITIL framework and best practices. • Ability to diagnose and troubleshoot technical issues. • Excellent problem-solving and communication skills. • Ability to provide step-by-step technical help, both written and verbal to non-technical staff. • Certification in Microsoft, CompTIA, or Cisco is a plus. • Previous work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.

🏖️ Benefits

• Competitive compensation reliant on ability and experience • Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision • Life and AD&D Insurance, as well as additional voluntary benefit possibilities • 401K with robust company match • Flexible PTO program • Earned Sick & Safe Time (ESST) • The opportunity to work for the Midwest’s fastest growing bank