Enterprise Telecom Engineer

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $120k - $131k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Engineer, administer, maintain, and support enterprise telephony and contact center environments • Support and administer Content Guru or comparable enterprise CCaaS/UCaaS platforms • Configure and troubleshoot SIP trunks, SIP signaling, RTP/SRTP media flows, SBCs, dial plans, IVR, automated call flows, queues, DIDs, toll-free services, and enterprise voice endpoints • Support carrier migrations, technology conversions, platform consolidations, major cutovers, and number-porting initiatives • Maintain telecommunications inventories, numbering plans, routing configurations, standards, and technical diagrams • Provide technical leadership during telecommunications outages and service-impacting events • Support and troubleshoot LAN, WAN, internet, wireless, VPN, and cloud connectivity associated with voice and contact center services • Diagnose TCP/IP, VLAN, routing and switching, DNS, DHCP, NAT, firewall, ACL, VPN, and QoS issues • Analyze packet captures, SIP traces, monitoring telemetry, and vendor diagnostics • Partner with Network and Security teams on firewall policies, segmentation, SBC integration, connectivity, and secure communications architecture • Serve as a primary technical resource for Content Guru • Partner with telecommunications carriers, ISPs, and technology vendors to resolve service issues • Participate in upgrades, configuration changes, deployments, testing, and service improvements • Help develop and evolve enterprise voice and communications architecture • Establish technical standards for voice networking, routing, QoS, resiliency, monitoring, and telecommunications deployments • Identify single points of failure and recommend improvements • Support capacity planning and technology lifecycle management • Lead troubleshooting for complex voice and contact center incidents • Perform root-cause analysis and document corrective actions, preventive measures, runbooks, troubleshooting procedures, and implementation plans • Participate in after-hours escalations for critical telecommunications incidents when required • Collaborate virtually with IT, Security, Infrastructure, Applications, Service Desk, business teams, carriers, and technology vendors

🎯 Requirements

• 5+ years of experience in enterprise telecommunications, networking, unified communications, contact center technology, or related infrastructure engineering • Demonstrated experience supporting enterprise VoIP and SIP-based telecommunications • Experience with Content Guru or a comparable enterprise CCaaS/UCaaS platform • Strong knowledge of SIP, RTP/SRTP, SBCs, SIP trunking, call routing, dial plans, DID management, and number porting • Strong enterprise networking knowledge, including TCP/IP, VLANs, routing and switching, DNS, DHCP, NAT, firewalls, VPN technologies, and QoS • Ability to troubleshoot complex telecommunications and voice-quality issues across multiple infrastructure layers • Experience working with carriers, ISPs, telecommunications vendors, and technology partners • Strong root-cause analysis, technical documentation, and communication skills • Ability to independently own complex infrastructure issues while collaborating across IT teams • Cisco CCNA or CCNP Enterprise preferred • CompTIA Network+ preferred • Relevant Content Guru, CCaaS, or UCaaS vendor certifications preferred • ITIL Foundation preferred • May occasionally be required to move or install telecommunications or network equipment weighing up to approximately 50 pounds • Participate annually in required legal and ethical compliance training • Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual

🏖️ Benefits

• Purpose-driven work with meaningful impact • Patient-first, clinician-led culture • Supportive and collaborative teammates • Opportunities to help shape technology in a growing organization • Occasional travel may be required for telecommunications deployments, acquisitions, migrations, or major infrastructure initiatives • Flexible or after-hours availability may occasionally be required for critical incidents and planned telecommunications cutovers

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