Senior Engagement Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $104.4k - $156.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Lyric - Clarity in motion.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Lyric is a leading healthcare technology company focused on payment integrity and accuracy solutions. With over 30 years of experience, Lyric aims to simplify the business of care by leveraging machine learning and predictive analytics to empower health plan payers. The company provides a range of solutions, including Lyric 42 Platform, Pre-Pay Editing, Diagnostics Module, Coordination of Benefits, Concept Libraries, and LyricIQ, which combines AI-powered payment accuracy services. Additionally, Lyric focuses on transparency and responsibility in technology development, ensuring enhanced payment accuracy, administrative efficiencies, and reduced provider abrasion. As a trusted partner in the healthcare industry, Lyric continues to deliver cutting-edge technologies at the crossroads of healthcare and fintech, supporting health plans and providers in the shift to value-based care.

📋 Description

• Act as a consultative partner to customers and understand their evolving needs, business drivers, and strategic objectives • Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements • Lead multiple implementation projects with diverse, cross-functional, and virtual teams • Act as the client-facing representative for Lyric project teams • Partner with the Go-to-Market team to define and execute client roadmaps • Direct Service Delivery and supporting teams to achieve high customer satisfaction • Coordinate and manage implementations of Lyric products and solutions within the healthcare payor industry • Prepare status reports, proactively triage issues, derisk challenges, and escalate risks when necessary • Ensure requests, insights, and decisions are acknowledged, documented, and followed through to closure • Lead or support escalations with structured discovery, solution proposals, and documented resolution paths • Ensure projects are delivered on schedule and within budget • Manage scope and implement change • Lead risk management efforts and coordinate interdepartmental dependencies • Ensure deliverables meet defined quality and performance standards • Apply project management best practices, including risk and issue management, resource and time management, metrics tracking, coaching, and mentoring • Maintain living documentation covering customer requirements, business processes, solution designs, project status, and engagement details • Leverage Smartsheet, Jira, and Confluence to plan and track projects • Communicate effectively with internal and external stakeholders • Stay aligned with product updates, tools, and release cycles • Drive continuous improvement by soliciting customer feedback, analyzing outcomes, and implementing course corrections • Stay abreast of industry trends, regulatory changes, and emerging technologies • Share thought leadership and actionable insights with customers • Lead change management efforts and communicate adjustment rationale and benefits • Build strong team culture and foster collaboration • Share client insights with Product and Go-To-Market teams • Advocate for Customer Success and proactively identify opportunities to add value • Support special initiatives and projects as determined by leadership • Ensure seamless PTO coverage by documenting project information and preparing backup resources

🎯 Requirements

• Bachelor’s degree in Business Administration, Health Informatics, Computer Science, or related field (or equivalent experience) • Minimum of five (5) years of IT project management experience, including at least four (4) years in software implementation • Minimum of three (3) years of healthcare experience preferred, ideally in a payor environment with exposure to claims processing and payment operations • Proficiency in MS Office Suite (Project, Visio, PowerPoint, Word, Excel) • Experience with Jira/Confluence, Smartsheet, Salesforce (preferred) • Strong track record in conflict resolution, resource allocation, and prioritization • Travel: 20–25% • PMP certification preferred • Proven ability to lead multiple, highly visible implementation projects • Expertise in SDLC-based project management and deployment environment • Strong foundation in project management principles, processes, and methodologies • Ability to identify process gaps and implement improvement • Skilled in scope management, risk/issue management, and expectation setting with stakeholder • Effective communication and presentation skills for both client-facing and internal engagement • Technical aptitude to understand and interpret complex information • Knowledge of product offerings and ability to connect solutions to client need • Ability to assess complex situations, identify root causes, and develop effective, data-driven solutions • Strategic thinking and business acumen • Excellent written and verbal communication • Cross-functional collaboration and leadership • Documentation and knowledge management • Change management and adaptability • Strong organizational skills and disciplined approach to data storage and knowledge sharing • Creative and agile in developing client-centric business solutions • Strong facilitation and stakeholder engagement, including active listening, probing questions, and forward-thinking problem solving • Strategic planning aligning client goals with product and service offerings • Structured problem-solving and solution design, including root cause analysis and business impact assessment expertise • Proactive, adaptable, and execution-focused mindset • Advanced technical knowledge of healthcare IT systems • Demonstrated success driving product adoption and maximizing client value • Applicants must already be legally authorized to work in the U.S.; visa sponsorship and other immigration support are not available

🏖️ Benefits

• Base salary range of $104,368.00–$156,551.00 • PTO with 100% coverage planning to ensure uninterrupted customer support during absences • Equal Opportunity Employer inclusive and collaborative work environment