Regional Client Care Manager

🔥 1 minute ago

🥔 Idaho, Montana – Remote

🥔 Idaho – Remote 🦬 Montana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Lead and support a diverse volunteer team implementing volunteer-led disaster cycle services programming throughout the assigned geographic area or functional activities throughout the region • Implement disaster cycle services activities within the assigned geographic area or specific functional activities within the region • Develop and support disaster volunteers who are the primary workforce and represent the communities they serve culturally and linguistically • Cultivate and develop Disaster Leadership Volunteers and volunteer partners for disaster readiness, preparedness, response, and recovery • Lead and coordinate efforts to prepare and mobilize communities and engage partners before, during, and after disasters and emergencies • Build relationships and collaborate with internal employees and volunteers in a matrix management environment • Act as the Red Cross disaster subject matter expert within the assigned geographic area • Initiate and coordinate disaster relief operations in alignment with the Disaster Cycle Services Concept of Operations • Deploy to disaster relief operations outside the region at least once a year • Serve as the region's point of reference for national Client Care policies, standards, procedures, and guidance • Support Client Care programs including disaster casework, disability integration, health services, mental health, and spiritual care

🎯 Requirements

• Bachelor's degree required, or equivalent combination of education and related experience required • Minimum 5 years of related experience building, mobilizing, leading, and developing volunteer teams to execute a social services program or service • Current valid driver's license and good driving record required • Ability to coach/mentor to accomplish work through team leaders • Excellent interpersonal, verbal, and written communication skills • Analytical and decision-making skills to interpret program trends and results, formulate recommendations, and develop creative processes for continuous program or service improvements • Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Ability to work outside regular duty hours, including nights and weekends • Ability to meet training and physical capacity requirements for disaster deployment • Ability to work daily within the Idaho-Montana Region's geographic area • Ability to meet stated physical requirements, including lifting up to 15 pounds frequently and up to 30 pounds occasionally • Strong Client Care experience preferred

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on FLSA status and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with 6% match • Paid Family Leave • Employee Assistance Program • Short + Long Term Disability and Insurance • Service Awards and recognition • Mentors who empower career growth • Competitive compensation and benefits • Volunteer deployment allowances may be provided for personal circumstances and local response activity