Senior Operations Excellence Consultant

🔥 17 hours ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $87k - $130.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Lyric - Clarity in motion.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Lyric is a leading healthcare technology company focused on payment integrity and accuracy solutions. With over 30 years of experience, Lyric aims to simplify the business of care by leveraging machine learning and predictive analytics to empower health plan payers. The company provides a range of solutions, including Lyric 42 Platform, Pre-Pay Editing, Diagnostics Module, Coordination of Benefits, Concept Libraries, and LyricIQ, which combines AI-powered payment accuracy services. Additionally, Lyric focuses on transparency and responsibility in technology development, ensuring enhanced payment accuracy, administrative efficiencies, and reduced provider abrasion. As a trusted partner in the healthcare industry, Lyric continues to deliver cutting-edge technologies at the crossroads of healthcare and fintech, supporting health plans and providers in the shift to value-based care.

📋 Description

• Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success • Lead operational intake activities and incorporate operational requirements, dependencies, and readiness considerations into implementation planning • Evaluate operational impacts and readiness criteria; develop strategies supporting go/no-go recommendations, risk mitigation, and adoption • Translate technical and business requirements, system dependencies, and integration considerations into scalable workflows, readiness plans, and execution strategies • Coordinate readiness activities across Product, Engineering, Integration, and Client Success before release • Identify operational risks, dependencies, and gaps and facilitate cross-functional resolution • Monitor, evaluate, and communicate readiness status, execution progress, and operational insights • Develop and refine readiness frameworks, playbooks, runbooks, and supporting operational artifacts • Drive standardized operational metrics and data-driven reporting for operational and executive leadership • Serve as operational lead for assigned cross-functional initiatives • Build partnerships and provide consultative operational guidance throughout the product and service lifecycle • Facilitate operational planning sessions, readiness reviews, and implementation discussions • Communicate status, risks, dependencies, and recommendations to stakeholders and leadership • Analyze processes, readiness outcomes, execution performance, and stakeholder feedback for continuous improvement • Evaluate AI-enabled tools and automation opportunities to streamline workflows and reduce manual efforts • Develop reporting, dashboards, and operational metrics providing visibility into readiness progress, implementation health, and operational performance

🎯 Requirements

• Applicants must already be legally authorized to work in the U.S.; visa sponsorship, sponsorship assumption, and other immigration support are unavailable • Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related field • Minimum of five (5) years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline • Minimum of three (3) years of experience partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment to lead complex operational initiatives without direct authority • Minimum of three (3) years of experience translating technical requirements, system dependencies, and integration considerations into scalable operational processes, readiness plans, and successful product launch, service enablement, or organizational change initiatives • Minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms • Demonstrated ability to evaluate operational impacts, assess organizational readiness, identify operational risks, and develop practical solutions • Experience in healthcare technology, payment integrity, or payer operations • Experience supporting technical implementations, system integrations, or SaaS product delivery • Familiarity with operational metrics, dashboard development, or executive reporting • Experience utilizing AI-enabled tools to improve operational efficiency, documentation, reporting, or workflow automation • Lean, Six Sigma, Agile, Scrum, or related operational excellence certifications • Excellent verbal and written communication skills, including communicating technical concepts and operational recommendations to technical and non-technical audiences • Stakeholder management, relationship-building, collaboration, and influence skills without direct authority • Experience facilitating cross-functional planning sessions, operational readiness reviews, or implementation planning activities • Demonstrated analytical and critical thinking skills • Ability to evaluate upstream and downstream operational impacts and develop scalable, sustainable solutions • Strong organizational and planning skills; ability to manage multiple concurrent initiatives and competing priorities • Strong technical aptitude and ability to learn new systems, tools, technologies, and business processes • Excellent attention to detail and commitment to operational quality