Client Services Operations Support Representative I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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👻 Ghost score 0%

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Machinify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $10M Series A - Machinify on 2018-10

Healthcare • Consulting • Logistics

Machinify is a healthcare-focused AI platform and services company that reshapes healthcare payments and payment integrity. Its AI operating system unifies claims, medical records, contracts, and policies, and uses foundation models and task-specific agents to automate and improve coding, payment accuracy, recoveries, and cost avoidance. Machinify serves health plans (including 18 of the top 20), supports insourced, hybrid, or fully-managed deployments, and emphasizes measurable outcomes — reporting 85+ customers, 270M member lives covered, and $6B+ in annual cost avoidance and recoveries.

📋 Description

• Provide clerical support, including copying, filing, document and mail processing, basic data entry, phone calls, and operating general office equipment • Process incoming correspondence, including posting payments by check, EFT, and debit/credit card • Contact insurance carriers and healthcare providers by phone to gather payment information • Enter data into various applications and systems for applicable workflows • Perform assigned tasks accurately and efficiently while following company, department, client, regulatory, contractual, and other standards • Meet or exceed quality, productivity, and assigned goals/objectives • Obtain and maintain client clearances for system and record access as required • Complete assigned training and apply the learned knowledge appropriately • Complete other assigned tasks to meet business needs

🎯 Requirements

• Some experience working in a customer service or clerical job is required • One (1) year or more of related office clerical support experience is preferred • High school diploma or equivalent is required; proof will be sought prior to hire • Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance • Basic use of general office equipment and ability to adapt to new office equipment and tools • Basic problem-solving skills and good written and oral communication skills • Ability to quickly learn internal and client applications • Fast and accurate typing and 10-key skills • Basic math skills to calculate numbers and percentages • Timely follow-up, multitasking, and workload prioritization skills • Very detail-oriented and highly organized • Ability to prioritize daily workloads and meet daily deadlines • Ability to work efficiently independently and collaboratively • Strong customer service skills • Responsible, dependable, and reliable • Ability to obtain and maintain required client clearances for system/record access • Ability to complete assigned training on time with acceptable scores

🏖️ Benefits

• Work from anywhere in the US; digital-first workplace • Top Medical/Dental/Vision offerings • FSA/HSA • Tuition reimbursement • Competitive salary • 401(k) with company match • Additional health and wellness benefits and perks • Flexible and trusting environment where you’ll feel empowered to do your best work