Business Operations Analyst

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $58.4k - $93.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Business Operations

👻 Ghost score 0%

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Magellan Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $101M Private Equity Round - Magellan Health Services on 2004-01

Healthcare • Healthcare Insurance

Magellan Health is a healthcare organization focused on behavioral health and care-management services. The company provides clinical care managers, military and family life counselors, and behavioral health services across regional programs (e. g. , Magellan Hawai‘i, Magellan of New Mexico), and supports treatment coordination for mental health and substance abuse conditions. It also offers programs that support military families and other institutional clients, indicating work in managed behavioral health and care coordination.

📋 Description

• Serve as a critical liaison between Non-Clinical Operations, Finance, and Analytics • Lead and support cross-functional business operations, continuous process improvement, and quality improvement initiatives • Build analyses and reports using persuasive data visualization and communicate complex analytic findings to varied audiences • Plan, direct, and measure large-scale cross-departmental projects and day-to-day performance metrics • Provide technical and reporting expertise and process improvement consultation • Work with leadership and the executive team to measure and analyze program and project performance • Support project leads in defining business processes, data availability, requirements, and operational procedures • Conduct trend analysis and assist with implementing financially and operationally focused recommendations • Collect, analyze, and interpret qualitative and quantitative data, including preliminary analytical and root cause analyses • Support exploratory data analysis and aggregation from authorization, claims, phone system, and HR data sources • Capture workflows and operational processes with subject matter experts to support operational effectiveness and efficiency • Document, support development activities, and roll out operational performance analyses using various computing tools • Create analytic views to help management interpret historical operational performance • Partner with Workforce Management to create and adapt flexible operations staffing models • Perform ad hoc analyses of varying duration and complexity • Support user-friendly tools for measuring, managing, and reporting customer experience management effectiveness • Document operational performance metrics and participate in defining study issues and methodologies • Analyze processes and workflows to improve key metrics and present findings in understandable formats • Communicate timely regarding deliverables • Collaborate across the organization to maximize efficiency and effectiveness • Help create user acceptance test scripts and test plans • Assist with training, communications, presentations, and project documentation

🎯 Requirements

• Bachelor's degree required • A combination of education and work experience may be considered • 2+ years of experience in process improvement, quality management, or data analytics • 6+ years of experience may be considered in lieu of a bachelor's degree • Analytical, planning, verbal, and written communication skills • Ability to build analyses and reports and create persuasive data visualizations • Ability to translate complex analytic findings and concepts to varied audiences • Ability to identify important trends and use technology tools to explore them • Good judgment and ability to manage change effectively • Ability to consistently meet deadlines • Ability to interact with all levels of management and collaborate across departments • Understanding of CPT, ICD-10, revenue, place of service, diagnosis, and billing codes is a plus • PC skills required, especially Excel • Proficiency in Excel, Access, Outlook, Word, and Visio • Knowledge of the healthcare delivery system • Knowledge of claims, authorizations, customer surveys, quality measurements, and process improvement methodologies • Self-starter • Minimum supervision needed • Genesys Cloud experience preferred

🏖️ Benefits

• Short-term incentives may be available • Comprehensive benefits package • Health, life, voluntary, and other benefits • Benefits and perks supporting physical, mental, emotional, and financial wellbeing • Tobacco-free workplace