Customer Experience Associate

🔥 12 hours ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $34.3k - $51.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magellan Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $101M Private Equity Round on 2004-01

Consulting • Insurance • Healthcare

Magellan Health is a leading healthcare management company that provides a range of services, including behavioral health, pharmacy management, and employee assistance programs. The company focuses on delivering high-quality care and support to individuals and families, particularly those in military and community settings. Magellan Health emphasizes personalized service and innovative solutions to improve health outcomes and enhance the overall patient experience.

📋 Description

• Support members and providers by facilitating care and service • Assist members, providers, and clients with programs, policies, and procedures • Handle incoming and outgoing calls related to healthcare benefits • Administer intake documentation in appropriate systems • Resolve callers’ needs on the first call while meeting quality standards • Research and communicate medical information about services, claims, eligibility, benefits, EAP services, claim status, and authorizations • Identify and respond to crisis calls with appropriate resources • Facilitate routine referrals and triage decisions not requiring clinical judgment • Assemble and enter patient information into appropriate delivery systems • Navigate systems and document and forward customer information • Meet service standards and monthly call center metrics • Support team members and participate in high-performance team activities • Participate in ongoing training and stay current on operational changes • Identify and report operational problems and inefficiencies • Lead or participate in activities improving Care Center performance, quality, and culture • Read and retain information from multiple resources to address calls accurately

🎯 Requirements

• 2 or more years of customer service experience • Must be able to talk and type simultaneously, with attention to detail • Must be flexible in scheduling and comfortable with change • Responsible for meeting monthly individual call center metrics • Must agree to recording and evaluations for training and compliance • Proficient with keyboard functions and navigation between multiple computer applications • GED or High School required • Must reside in Hawaii • Must comply with applicable legal, regulatory, contractual, and internal policy requirements • Must understand, comply with, and attest to position-specific security responsibilities and controls

🏖️ Benefits

• Short-term incentives may be available • Comprehensive benefits package • Health, life, voluntary, and other benefits • Physical, mental, emotional, and financial wellbeing perks • Tobacco-free workplace