Customer Service Representative

🔥 19 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

⚡ Energy

📦 Logistics

Energy • Logistics

Republic Services is a leading provider of environmental services focused on waste disposal, recycling, and sustainability. The company partners with customers to manage solid waste, recycling programs, and related environmental solutions, emphasizing safety, inclusion, and sustainability. Republic Services operates large-scale waste collection, transfer, recycling, and landfill operations across the United States, offering employment opportunities and maintaining compliance with federal and state regulations. The company highlights sustainability initiatives, innovation in environmental services, and employee support programs.

📋 Description

• Provide third-tier customer support for escalated customer service calls • Respond to inbound calls and email requests and initiate outbound calls to resolve complex issues • Handle inbound sales inquiries about company services and prices • Configure quotes for new customers and price and service changes for existing customers • Handle inbound retention inquiries and discuss pricing and service options • Serve as a primary resource for others on customer issues • Respond to escalations involving service changes, billing, and equipment • Return internal and external calls, emails, and faxes and clearly explain resolutions • Log customer support interactions in company systems • Enter service and route data for billing and route scheduling • Maintain quality, productivity, and efficiency • Perform other job-related duties as assigned

🎯 Requirements

• Experience responding to inbound sales inquiries, upselling and closing new business opportunities • Waste or service industry experience • Minimum of 2 years of experience in a customer service or higher volume sales environment • Experience working in a team environment • Availability to work any 40-hour work week between 7:30am-7:00pm PST Monday through Friday • Ability to work from home with a hard-wired internet connection and distraction-free work environment • Internet requirements: Ping/Latency 100ms or less; Download 50MBPS; Upload 10MPBS; Packet loss 0% • Cannot use mobile hot-spot, tethering, or Satellite ISP service • Required to be on video in internal meetings and trainings

🏖️ Benefits

• Paid training • Company-provided equipment • Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • 401(k) plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Christmas Day and New Years Day are paid holidays • Work from home