Tier 2 Systems Engineer, End User Support

🔥 3 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Handle basic and complex Tier 2 support issues and escalation calls/tickets from Tier 1 • Respond to support tickets received via phone, email, and customer portal • Troubleshoot servers, network devices, PCs, and cloud systems • Collaborate with team members to resolve customer issues • Provide solutions for Tier 1 escalations and assist Tier 1 with alerts and tickets • Take ownership of tickets and customer interactions through resolution • Document resolutions and update procedures • Escalate unresolved or complex issues to Tier 3 • Report critical incidents and problems requiring further resolution • Work closely with staff under the End User Support Manager’s direction • Assist Operations Center staff with special projects and other duties

🎯 Requirements

• Must be located in the New York Metro Area • Associate degree preferred; relevant and significant industry experience may substitute for the education requirement • Microsoft, Cisco, and VMware certifications required • Minimum of 12 months’ experience administering or supporting LAN/WAN environments, Office365 and Azure, Network Operations Center, help desk, or relevant customer service • Experience with PSA and RMM tools • Microsoft Windows Server 2012/2016/2019 and Active Directory knowledge • Microsoft Office Suite and Office365 experience • Fundamental understanding of DNS, DHCP, and TCP/IP • Microsoft Exchange and SQL Server knowledge • VMware vSphere 6.5 or above knowledge • Knowledge of backup technologies • Knowledge of security practices and policies • Flexibility to work all shifts, including some holidays and weekends • Ability to work in a fast-paced environment • Microsoft, Cisco, Fortinet, and VMware certifications required, including CCNA, Microsoft Intermediate Certificates, Security+, and Fortinet NSE7

🏖️ Benefits

• Paid time off including paid holidays and floating holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Training program to enhance education, knowledge, and skillsets • Career path into new technology and senior positions