Systems Engineer

🔥 10 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Communicate with customers via phone, email, and chat, providing timely updates and case status throughout resolution. • Perform first response and initial triage of customer issues, troubleshoot user and system incidents, and document actions in Thrive’s tools. • Analyze workstation-level incidents, identify root causes, and apply appropriate troubleshooting methodology. • Ask clarifying questions, understand client concerns, and escalate issues to engineers when required. • Manage daily prioritization, coding, and routing of service incidents and requests. • Follow Thrive’s established task-management best practices. • Set and manage client expectations while focusing on prompt resolution and customer service. • Develop understanding of Thrive products and their integration into client environments. • Work with and document diverse workstation, server, and network configurations to determine the fastest path to resolution.

🎯 Requirements

• 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. • Experience with ticketing systems such as ServiceNow, remote support tools such as Kaseya and Ninja, and RMM platforms. • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365, Outlook, Teams, OneDrive, Office, and line-of-business applications. • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals. • Basic networking knowledge, including TCP/IP, DNS, and DHCP. • Strong customer service focus and ability to communicate technical concepts to non-technical users. • Excellent written and verbal communication, documentation, and time-management skills. • Ability to work independently and collaboratively in a team environment. • Availability to work after hours or participate in on-call rotations as required. • Willingness to visit nearby client sites when necessary; on-site visits may not always be required. • Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), and ITIL Foundation (v4).