Senior Customer Success Account Manager

🕒 December 1, 2025

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MakiPeople

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

MakiPeople is an AI-powered hiring platform that automates high-volume recruitment through autonomous AI agents. The product suite (Shiro, Mochi, Ken, Kumi, and Riku) handles skill screening, conversational screening, in-depth assessments, interview scheduling, and internal talent mapping, integrating directly with ATS and calendar systems. Backed by an in-house scientific engine with bias mitigation and external audits, MakiPeople positions itself as a data-driven, fairness-focused solution for enterprise hiring, improving time-to-hire, reducing turnover, and saving recruiter time.

📋 Description

• Take ownership of delivering measurable value to customers by aligning Maki’s AI solutions with their strategic goals. • Work proactively to identify opportunities where Maki can create the greatest impact. • Help customers unlock the full potential of Maki’s platform, delivering outcomes such as faster hiring times, reduced costs, and enhanced talent retention. • Track and communicate the impact of Maki’s solutions through data-driven insights and success stories. • Act as a champion for customer success, continuously seeking ways to optimize their experience.

🎯 Requirements

• Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS • Strong interest in AI and HR tech; knowledge of the HR ecosystem would be a plus • Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions • Drive and ambition • Entrepreneurial mindset • Strong customer service and communication skills, with the ability to build strong relationships with customers, including top management • Demonstrated ability to manage multiple projects and priorities in a fast-paced environment • Advanced English (bilingual in French would be a plus).

🏖️ Benefits

• Medical, Dental, and Vision plans with 100% employer-paid coverage for employees • Full or heavily subsidized coverage for children • Dental and vision care at no cost to employees • Commuter Benefits