Customer Enablement Manager

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ManageAmerica | Property Management Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2022-06

Consulting • Logistics • Software

ManageAmerica is a property management software platform specifically designed for the Manufactured Housing Industry. With 25 years of experience, the platform helps owners and operators streamline operations, manage utilities, simplify lease processes, and enhance resident communication. By automating day-to-day tasks and ensuring compliance with unique regulations, ManageAmerica enables property managers to reduce errors, save time, and improve occupancy rates across over 750,000 sites nationwide.

📋 Description

• Deliver engaging training programs for community owners, operators, managers, and staff using ManageAmerica software • Translate complex software features into practical workflows supporting daily manufactured housing operations • Conduct product demonstrations for prospective customers in partnership with Sales • Support customer onboarding and adoption with the Implementation team • Develop and maintain training materials, user guides, webinars, and educational resources • Serve as a subject matter expert on manufactured housing operations and software best practices • Provide customer feedback and training insights to Sales, Product, Customer Success, and Implementation teams • Stay current on product enhancements, industry trends, and operational best practices • Help customers identify opportunities to improve efficiency and maximize software value • Build trusted customer relationships and deliver a positive, consultative training experience throughout the customer lifecycle • Understand customer business challenges and recommend workflows and best practices using ManageAmerica

🎯 Requirements

• 5–7 years of experience as a SaaS Trainer, Software Trainer, or Customer Education Specialist within the manufactured housing industry • Demonstrated experience training end users on enterprise software platforms • Experience conducting product demonstrations as part of the sales process • Hands-on experience working with manufactured housing community owners, operators, or management teams • Proven ability to drive software adoption and customer engagement • Direct experience using ManageAmerica software strongly preferred • Previous experience working for a manufactured housing owner/operator, management company, or industry software provider • Experience supporting software implementations, onboarding, or customer success initiatives • Knowledge of accounting, property management, and operational workflows within manufactured housing communities • High school diploma or equivalent required • Relevant professional experience is valued more highly than formal education • Must be able to show documentation authorizing legal work in the United States of America • Occasional travel, up to 10% • This position has no supervisory responsibility • Self-directed hours

🏖️ Benefits

• 5% bonus • Remote work arrangement • Occasional travel, up to 10%