Telehealth Crisis Line Provider

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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Mantra Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $22M Series A on 2022-01

Consulting • Insurance • Healthcare

Mantra Health is a company that partners with higher education institutions to provide comprehensive mental health and wellness solutions to students. They aim to support student success by improving access to clinical care, managing crises, promoting wellness, and preventing escalation of mental health issues. Mantra Health offers services such as 24/7 support, self-guided wellness content, and evidence-based treatment to reach underserved student populations. Their solutions have proven to help students stay enrolled and achieve better mental health outcomes, making them a valuable partner for universities looking to enhance student well-being.

📋 Description

• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others • Collaborate with students to develop a plan for safety and recommend next steps • Initiate follow-up calls to check on client welfare and encourage service linkage • Maintain clinical documentation, ensuring detailed and accurate logging of user sessions • Provide direct services to students using Mantra’s ConnectNow in-the-moment crisis/emotional support line • Use active listening and solution-focused approaches to engage students seeking mental health support • In high-risk cases, assess situations and recommend appropriate crisis interventions for students, campus staff, and community helpers

🎯 Requirements

• 1+ years experience practicing telehealth, crisis management, or in a call center environment • Training and experience in assessment, crisis intervention, and treatment planning • Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols • Proven ability to work well under pressure while maintaining professionalism and maturity • Ability to exercise excellent independent judgment with minimal direct supervision • Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends • Independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.) — nice to have, not required • 2+ years of experience practicing mental health counseling and psychotherapy — nice to have, not required • Ability and interest in picking up extra shifts as needed to cover team member’s PTO — nice to have, not required

🏖️ Benefits

• Potential to shape and lead clinical functions within a mission-driven organization • Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare • Competitive salary and benefits package • W2 employment