Head of Sales – Renewals

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $357k - $483k / year

⏰ Full Time

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

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Mapbox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🚘 Automotive

📦 Logistics

✈️ Travel

💰 Venture Round on 2021-04

Automotive • Logistics • Travel

Mapbox is a leading provider of custom online maps, offering APIs and SDKs that allow developers to integrate highly customizable maps into their web and mobile applications. Mapbox's services enable real-time data updates, immersive mapping experiences, and advanced navigation features tailored to specific industries like automotive and travel. Their solutions include Mapbox Studio for map design, Mapbox GL JS for web maps, and various SDKs for mobile and automotive navigation. Companies rely on Mapbox for applications in real estate, logistics, and business intelligence, benefiting from real-time, high-quality geospatial datasets and tools.

📋 Description

• Own the strategy, operating model, and commercial performance of the Renewals organization • Lead, develop, and scale a team of 8 Account Managers • Define and scale renewal strategy, processes, and systems supporting long-term ARR goals • Collaborate with Product and Engineering leadership on customer-centric product roadmaps based on renewal insights • Use data analytics to identify market trends, structural risks, and growth opportunities • Personally engage in strategic, complex, or at-risk renewals and expansions • Lead commercial strategy for high-stakes renewals and expansion opportunities • Build a culture of proactive customer value realization • Drive expansion across the existing customer base through increased Mapbox product adoption • Coach the team on multi-threaded customer relationships • Lead weekly renewal and deal inspection, forecast reviews, and account planning • Own renewal forecast accuracy and predictability, including Salesforce discipline • Bring customer and market insights back into Mapbox • Set the standard for commercial excellence within the Renewals organization • Contribute to broader go-to-market strategy and shape customer retention, growth, and relationship deepening

🎯 Requirements

• 10+ years of experience in Account Management, Renewals, Customer Growth, or enterprise sales teams • At least 5+ years of experience leading and developing high-performing sales teams • Proven track record of delivering strong gross retention, net retention, renewal, and expansion results within a complex enterprise software or technology environment • Experience managing large, strategic enterprise renewals, including complex pricing, procurement, negotiation, usage commitments, and contract discussions • Player-coach mindset and ability to lead through others while engaging in complex renewals, executive conversations, negotiations, or at-risk accounts • Strong understanding of usage-based or consumption-based business models • Demonstrated ability to identify renewal risk early and develop mitigation strategies • Strong commercial instincts and ability to uncover expansion opportunities • Experience building multi-threaded relationships across Product, Engineering, Procurement, Finance, and executive stakeholders • Strong executive presence and communication skills • Ability to orchestrate cross-functional teams without direct authority • Strong background in location technology, developer platforms, cloud infrastructure, or adjacent technical fields is preferred • Comfortable operating in a fast-moving, evolving environment • E-Verify employee work authorization confirmation applies

🏖️ Benefits

• Supportive health care • Parental leave • Flexibility for the things that come up in life • Environment of teaching and learning • Hybrid/Remote Options: flexibility to work comfortably from home or periodically from an office where applicable • Private medical coverage for you and your dependents • Generous maternity and paternity leave policies • Inclusive fertility support • Lifestyle Spending Account contributions to support your health, wellness, and personal growth • Mental health support for you and your dependents • Flexible paid time away, company holidays, and generous absence policies • Dedicated paid volunteering time • Retirement plans with competitive matching