Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain strong client and broker/consultant partnerships for assigned small to medium-sized clients • Plan strategically and proactively within clients’ lines of business • Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes • Resolve issues proactively and consult customers on best practices • Review service and product offerings, recommend new solutions, and provide market insights • Manage clients according to small-group service-package standards and standardized processes • Analyze and interpret population health and healthcare utilization data to tell a story • Participate in new health center implementation planning and launches with Sales, local operations leadership, and the Implementation Team • Lead competitive renewal re-bids and manage contractual requirements and renewal terms • Identify revenue growth opportunities with existing clients • Support clients with tiered engagement models or aggregator relationships • Develop and leverage coverage models for assigned clients • Use customer feedback tools and collaborate with internal partners to improve products and services • Collaborate with Client Success Directors for day-to-day leadership, mentorship, and escalation support • Coordinate client-specific engagement, communication, and incentive plans with Marketing • Partner with Operations Directors and local health center leadership to drive engagement and achieve clinical, savings, and performance-guarantee metrics • Analyze, summarize, report, and manage clinic operations performance data and risk metrics • Monitor and manage Performance Guarantees • Maintain Salesforce documentation and reporting • Execute contractual requirements and assist with RFPs as requested • Support client eligibility file processing, invoicing, incentive documentation, and reporting • Serve as a lead point of contact for customer needs and requests • Maintain broker relationships and advocate for mutual clients • Run, interpret, and deliver client reporting

🎯 Requirements

• Bachelor’s degree in Business or Healthcare Administration • 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits • Experience developing and delivering presentations • Strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally • Ability to manage ambiguity and establish effective internal networks • Willingness to develop an in-depth understanding of the market, business sector, and related services • Understanding of and advocacy for process improvement and adherence • Ability to perform client services with tenacious follow-up • Strong project management, account portfolio planning, and prioritization skills • Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred • Willingness to travel up to 50%

🏖️ Benefits

• Annual incentive eligibility • Remote work arrangement indicated by the employer-selected location • Great Place to Work® certified inclusive, high-trust culture