Technical Content Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔏 Technical Writer

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

💰 Debt financing on 2025-04

Food & Beverage • Manufacturing • B2C

Mars is a global, family-owned manufacturer of confectionery, snacks, food and petcare products. For more than a century it has developed and marketed well-known consumer brands (chocolate, gum, mints, fruity confections), operates a large pet nutrition, health and veterinary services business, and provides food & nutrition products used in everyday meals. The company emphasizes sustainability (its Sustainable in a Generation plan), community and scientific investment (Mars Impact Fund), and is investing heavily in manufacturing and supply-chain capacity across markets. Mars serves consumers and pets in 100+ countries and reports tens of thousands of associates globally.

📋 Description

• Support current Technical Content Specialists with knowledge management functions • Collaborate with IT to maintain Customer Support Knowledge Database user access • Audit the IT user database regularly and maintain license audits • Curate, create, and manage technical knowledge content, including manuals, reports, policies, and procedures • Review internal processes, identify improvement opportunities and emerging trends, and recommend workflow and SOP improvements • Review, improve, and republish knowledge articles according to user needs and the yearly audit plan • Facilitate documentation updates with technical subject matter experts, leadership, and Associates • Provide administrative and analytical support for new product, software, and process launches • Develop and implement continuous-improvement strategies for Knowledge Application Areas • Create and maintain databases and spreadsheets for content, workflows, and knowledge-base projects • Create, run, and maintain analytical content and usage reports • Organize and update new-hire materials and support new-hire training • Facilitate collaboration and knowledge sharing across departments and users • Adhere to and evolve change-management principles and processes in Knowledge Management • Perform other duties as assigned

🎯 Requirements

• Experience as a veterinary technician preferred • Minimum 2 years of experience as a trainer or technical writer preferred • Minimum 2 years managing a Content Management System (CMS) or Knowledge Management System preferred • Bachelor’s Degree preferred • Ability to perform self-directed work in an organized, accountable manner • Ability to collaborate effectively with the team Manager and Leadership • Passion for supporting a customer-centric team • Strong organizational, analytical, problem-solving, communication, and active listening skills • High attention to detail and ability to convey and teach technical information concisely • Ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations • Calm demeanor, empathy, professionalism, and strong customer and Associate focus • Ability to analyze patterns and identify areas for improvement • Outstanding written and verbal communication skills • Ability to create targeted knowledge-base articles for multiple audiences • Understanding of accurately structured, searchable content and its impact on Associate self-service • Travel requirements could be up to 5% of the time • Ability to use computers, spreadsheets, database management, email, video conferencing, Internet, calculators, fax, copy machines, phone systems, overhead projectors, PowerPoint, and Microsoft Teams

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts