Program Manager

🔥 26 minutes ago

🇺🇸 United States – Remote

💵 $92k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Lead a Medicaid Provider Services call center program • Oversee customer support operations involving provider enrollment, credentialing, and client engagement initiatives • Lead program performance and partner with clients and key stakeholders • Guide cross-functional teams to deliver exceptional service and operational excellence • Implement the program, influence strategy, drive continuous improvement, and support program growth • Manage program delivery to achieve schedule, cost, quality, compliance, and client satisfaction objectives • Oversee day-to-day execution, including planning, resource coordination, workload management, and progress monitoring • Manage budgets, forecasting, cost controls, resource utilization, and operational metrics • Coordinate staffing, inventory, supply chain activities, and operational processes • Enforce policies, procedures, and standards for contractual, regulatory, and organizational compliance • Identify, manage, and mitigate risks, issues, and dependencies • Maintain accurate documentation and reporting • Lead and develop a small to mid-sized team through work assignment, performance monitoring, coaching, and employee development • Build and maintain client, vendor, and stakeholder relationships • Communicate program status, operational concerns, technology updates, and recommended solutions

🎯 Requirements

• Bachelor's degree in a relevant field of study and 5+ years of relevant professional experience, or equivalent combination of education and experience • Minimum 5–7 years of relevant professional experience • Minimum 2 years of management experience leading a team • Experience with financial forecasting and profit & loss (P&L) management • Prior call center experience • Reliable high-speed internet service • Minimum 20 Mbps download speed, or 50 Mbps for shared internet connectivity • Minimum 5 Mbps upload speed • Private and secure workspace • Preferred: experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations • Preferred: call center CRM and telephony system implementation and maintenance experience • Preferred: client management experience • Preferred: project implementation experience • Active PMP certification preferred

🏖️ Benefits

• Work/life balance support and flexibility • Performance-based bonuses • Medical, dental, vision, and prescription insurance • Partially funded HSA • Life insurance • Auto, home, renter's, and pet insurance discounts • 401K retirement savings plan with company matching • Unlimited time off (UTO), holidays, and extended sick leave • Short- and long-term disability coverage • Employee Assistance Program (EAP) for physical, emotional, and financial wellness • Recognition platform • Tuition reimbursement • Employee perks and discounts • Maximus wellness programs and resources • Professional development through training programs, workshops, and conferences • Employer-paid license and certification renewal expenses • Reimbursement of eligible business travel expenses • Company-issued computer equipment