District Service Manager

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $87k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Mazda North American Operations

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Mazda North American Operations is the North American subsidiary of Mazda Motor Corporation responsible for marketing, sales, distribution, and customer support of Mazda automobiles across the United States (and broader North America). The company showcases and sells a full lineup of passenger cars, crossovers, SUVs, hybrid and plug-in hybrid models, and sports cars through a network of local dealerships, offers financing and warranty products, certified pre-owned programs, owner services, accessories, and promotional offers. Mazda North American Operations emphasizes vehicle design, safety, electrification options, and customer ownership experiences.

📋 Description

• Develop effective relationships with assigned Mazda dealers and Mazda colleagues to advance dealer service and parts operations • Develop and assist in executing action plans to improve customer experience, service retention, and dealer profitability • Perform profitability analysis, reviews, and consultation with dealership management • Review reports, scores, trends, and customer comments to identify gaps and recommend best practices • Recommend and consult with dealers to increase service traffic and wholesale parts and accessory business • Assist in developing and executing marketing messages and dealer merchandising across digital, SEM, and social platforms • Support and implement national and regional service and parts marketing plans and initiatives • Achieve assigned parts sales objectives • Review reports and results in preparation for weekly dealer visits • Assist dealers with compliance with MNAO policies • Direct dealers to resources for resolving parts supply, customer experience, Mazda program, vendor, and supplier concerns • Document regular dealer contacts in the Dealer Business Contact System • Perform other region-specific duties assigned by management

🎯 Requirements

• Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience) • Minimum of 4 plus years’ experience, with a proven track record of success • 2 plus year experience in a sales related capacity; previous wholesale automotive experience preferred; retail experience a plus • 4 plus years overall work experience • 3 plus years in a demonstrated Leadership role • Valid Driver's License for state of residence (required) • Ability to plan, organize, and manage multiple projects simultaneously • Strong business acumen in dealership operations • Communicate effectively, both orally and in writing • Establish and maintain effective relationships with dealers, staff and senior management • Computer knowledge including spreadsheet and internet applications • Daily travel • Satisfactory driving record as determined by the Company and a current, valid State driver's license are required