Motor Coach Technical Solutions Manager – West Region

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Motor Coach Industries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

✈️ Travel

💰 Corporate Round on 2012-07

Logistics • Consulting • Travel

Motor Coach Industries is North America’s leading public and private market motor coach brand, known for manufacturing high-quality motor coaches such as the J4500, the bestselling model for over a decade, and the newly introduced J3500 model. In addition to manufacturing, MCI offers a range of services including maintenance, repair, 24-hour roadside assistance, parts supply, and technician training through its accredited MCI Academy.

📋 Description

• Troubleshoot and provide technical support to internal and external customers • Receive and respond to incoming customer calls and email, providing troubleshooting assistance and technical information • Assist customers in understanding service manuals • Initiate new coach warranty claims • Provide 24-hour on-call emergency support • Document troubleshooting procedures and product issues • Initiate and assist with campaign completion • Provide detailed daily information on new coach issues • Work with engineers to document, contain, and countermeasure issues • Travel to different sites to diagnose, troubleshoot, and document service and maintenance occurrences • Travel approximately 90%

🎯 Requirements

• High School Diploma or GED • Experience programming vehicle electrical systems • Experience running electrical systems, power train, and air system diagnostics • Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems • Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products • CFC12-12 Certified and Technician Type II MV AC EPA Certification • Detailed knowledge of HVAC systems • Commercial Driver’s License (CDL) with required medical cert. card (preferred) • Familiarity with Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, and WABCO systems • Computer literacy, including Word, Excel, and Microsoft products • Superior customer service skills • Extensive travel availability throughout the workweek, Monday through Friday

🏖️ Benefits

• Benefits Starting Day One of Employment! • Company Paid Base Dental & Vision Coverage • Company Paid Life Insurance • Medical Insurance – Employer HSA Contribution Plan Options • Competitive Wages • 401K plan with Company Match • Paid Vacation and Holidays • Employer organized events throughout the year • Ongoing employee development through a variety of in-house training initiatives