Client Implementation, Account Management

🕒 Yesterday

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $72k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Own end-to-end post-sale client success, from implementation through sustained performance • Lead complex client implementations and onboarding across cross-functional teams • Translate client workflows into effective product utilization and reporting solutions • Coordinate internal teams to align execution and resolve issues • Monitor account health, proactively managing risks and opportunities • Deliver against contractual, clinical, and performance commitments • Use patient-level and aggregate data to demonstrate outcomes and ROI • Lead client escalations to timely resolution with clear accountability • Act as a trusted advisor to clients and an internal subject-matter resource

🎯 Requirements

• Degree or equivalent and typically 4+ years of relevant experience • 4+ years of experience in project management, preferably in a fast-paced or enterprise environment • Significant experience in client implementation, account management, or customer success roles • Proven ability to independently manage complex, high-impact client engagements • Experience influencing cross-functional teams without direct authority • Strong client-facing skills, including escalation and performance management • Project management, healthcare, analytics, or customer success certifications preferred • Healthcare or pharmacy domain expertise • Performance reporting and data-driven storytelling • Risk management and escalation leadership • Executive-level client communication • Change management and adoption enablement • Analytical problem-solving • Prioritization in complex environments

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Benefits through McKesson’s Total Rewards program • Reasonable accommodation for job search or application