Customer Success Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $109k - $181.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Manage all aspects of the technology relationship with customers • Develop, grow, and maintain territory relationships • Coordinate and collaborate with various internal business units to handle client requests swiftly and successfully • Manage day-to-day relationships with assigned clients using iKnowMed G2 EHR, CVP, Practice Insights, and Ontada Health • Demonstrate current knowledge of applications, appropriate workflows, and necessary practice support • Participate in account implementation to facilitate transition from implementation to account management • Support and adhere to the McKesson Specialty Health Compliance Program, including the Code of Ethics and Business Standards • Build and develop customer relationships with sales partners, network counterparts, and internal teams • Develop and maintain a territory business plan • Provide post-go-live support, training and retraining, workflow review and optimization, best-practice implementation, and program-related support • Support iKM G2 go-lives to ensure smooth transitions • Resolve customer issues accurately and promptly to maximize customer satisfaction

🎯 Requirements

• Degree or equivalent and typically requires 7+ years of relevant experience • BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting • 4+ years specific systems experience within applications with iKnowMed • EHR application knowledge and working experience, preferably with iKnowMed G1 and/or G2 specifically • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions • Knowledge and experience with healthcare operations, clinical, and/or financial systems • Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines • Familiarity with oncology practice day-to-day operations • Demonstrated outstanding communications skills (verbal, written, and presentation skills) • Proficiency with MS Word, Excel, PowerPoint, and Teams • Up to 75% travel required

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Equity may be included as part of compensation • Reasonable accommodation for applicants with disabilities