Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $20 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Provide day-to-day customer support for assigned accounts in partnership with outside sales representatives • Manage customer relationships, retain customers, identify service gaps and needs, and grow business in a designated territory • Coordinate closely with outside sales representatives • Build direct customer relationships and lead business-growth initiatives • Deliver customer-facing communications • Update SFDC with customer demographic information • Submit price requests and monitor purchases • Provide or schedule customer training • Generate or deliver customer purchase or GPO reports • Partner with outside sales to maximize customer engagement and provide an excellent customer experience • Handle day-to-day customer needs and ensure issues are resolved promptly and thoroughly • Help customers maximize existing products and services • Develop marketplace knowledge, including physician practice dynamics and concerns • Participate in training and educational key learning initiatives

🎯 Requirements

• Typically requires 3+ years of related experience • 1+ years of related experience in account management, sales, or customer care • Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis preferred • Strong problem-solving abilities, including analyzing complex issues, identifying root causes, and implementing effective solutions • Microsoft Office proficiency • Experience and understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models, and payer contracting highly desired • Experience with pharmaceutical products and the buy-and-bill model • Experience with SAP preferred • Salesforce.com or CRM software experience helpful • Proactive and strategic approach to anticipating issues • Strong interpersonal and resource management skills • Ability to work remotely with flexibility to work at a hub location • Minimum travel required, up to 25%

🏖️ Benefits

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Equity may be included in compensation • Benefits through McKesson’s Total Rewards