Senior Manager, Technology Operations Support

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $99k - $165k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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McKesson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1833

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

McKesson is a diversified healthcare leader specializing in pharmaceutical distribution, medical supplies, and healthcare services. Their solutions facilitate patients' access to life-changing therapies, support efficient operations for pharmacies, health systems, and clinics, and address critical issues such as drug shortages through a resilient supply chain. McKesson provides comprehensive services such as pharmacy management software, consulting, and technology solutions for specialty practices, focusing on improving health outcomes and advancing the pharmaceutical industry. They work closely with biopharma companies to enhance medication access, adherence, and commercialization while supporting oncology and biopharma practices through data-driven insights and real-world evidence.

📋 Description

• Lead and develop a team providing advanced technical operations support, incident command, and escalation management • Establish operational standards, performance expectations, and capability development plans for Technical Operations Support • Oversee Tier-2 support, including network operations, production diagnostics, service restoration, and controlled remediation • Ensure readiness and execution of Incident Command capabilities for high-severity service disruptions • Partner with engineering, site reliability engineering, product, and operations teams to accelerate issue resolution and improve service reliability • Drive operational excellence through process improvement, incident analysis, and service performance initiatives • Lead vendor and partner escalations to restore service and resolve customer-impacting issues • Ensure participation in a structured 24x7 on-call model supporting operational escalation and Incident Command coverage

🎯 Requirements

• Bachelor's degree or equivalent experience • 9+ years of experience in technical operations, network operations, production support, or related technology disciplines • 1+ years of leadership or management experience • Experience leading teams in complex production environments • Strong understanding of technical troubleshooting, service restoration, incident response, and operational support practices • Experience with AI driven tools (Claude) and building agents for incident response support • ITIL® Foundation (Version 4 or Version 5) certification required • Relevant technical certifications in networking, cloud, systems administration, or related disciplines preferred • Kepner-Tregoe (KT) Problem Solving and Decision Making, Incident Leadership, or similar training preferred • Experience leading major incident management or Incident Command functions preferred • Experience operating within tiered support models spanning operations and engineering organizations preferred • Experience supporting hybrid environments across on-premises, co-location, and cloud platforms preferred • Familiarity with Microsoft Azure, AWS, and/or Google Cloud Platform preferred • Experience with observability, monitoring, and operational analytics platforms preferred • Participation in a structured 24x7 on-call model • No sponsorship is available presently or in the future

🏖️ Benefits

• Annual bonus or long-term incentive opportunities may be offered • Paid benefits • On-site culinary team • Flexible hours • Career growth and development opportunities • Community connections and investment in employees