Technical Implementation Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $72.5k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MD Integrations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

📡 Telecommunications

Healthcare • Telecommunications

MD Integrations is a doctor-founded asynchronous telemedicine technology company connecting virtual healthcare providers with patients using a best-in-class white-label telemedicine portal integrated with a physician-only clinical network. From a doctor’s perspective, MD Integrations offers the most efficient and intuitive asynchronous telemedicine platform in the industry. Designed from the ground up to eliminate confusing workflow complexities, unfair ‘fastest first’ case allocation, and other productivity challenges present in existing telemedicine platforms, our user-friendly, pay-per-case portal allows doctors to focus on why they became doctors – providing the best care for their patients.

📋 Description

• Serve as the technical point of contact for new customers during implementation and existing customers expanding integrations • Lead end-to-end technical implementation from kickoff through go-live • Map and configure API connections with customers and validate setup over screen share • Monitor logs, dashboards, and tools such as Postman to identify and resolve API configuration issues • Draft technical documentation covering root cause, steps taken, and resolution • Escalate unresolved or complex issues to engineering with well-documented context • Translate customer inquiries and data needs into technical tasks and configuration notes • Partner with Partner Success Managers and Clinical Support teams • Identify recurring implementation issues and recommend process simplification, documentation, or automation • Maintain responsiveness, ownership, and customer empathy during implementation and ongoing expansion work

🎯 Requirements

• 3+ years’ experience in a customer-facing technical support or implementation role with an emphasis on API-driven applications • Comfortable troubleshooting with customers’ technical teams live on video calls • Strong understanding of APIs, webhooks, JSON payloads, and HTTP status codes • Comfortable reading logs and API documentation to identify root cause and resolve configuration issues independently • Familiarity with data mapping, payload structures, or basic scripting in Python, JavaScript, or SQL • Experience using HubSpot, Postman, or equivalent tools for troubleshooting and testing API calls • Ability to communicate technical concepts to technical and non-technical users • Experience documenting integration processes and producing customer-facing support materials, workflows, process diagrams, and SOPs • High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously • Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly • Customer-first mindset • Experience in SaaS or healthcare technology integrations is a plus • Must be unable to require US visa sponsorship; US work authorization implied for US-based employment

🏖️ Benefits

• Health, dental, and vision insurance with generous subsidy • Company-covered life and disability insurance • 401(k) with match for full-time, US-based employees • On-the-job training and professional growth opportunities • Fully remote work arrangements • Collaborative and supportive work environment