Outbound Call Center Agent

Job not on LinkedIn

🕒 July 30

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $14 - $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MDS Communications Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🤝 B2B

📡 Telecommunications

B2B • Telecommunications

MDS Communications Corporation is a family-owned, for-profit telephone fundraising company founded in 1992 that provides outbound and inbound call center services exclusively for non-profit organizations, ministries, and political/public policy causes. The company operates headquarters and call centers, remote agents, and an on-site fulfillment center, and offers services including donor acquisition, renewal and reactivation calling, sustainer programs, inbound pledge handling, predictive modeling and analytics, secure data processing, and campaign-specific reporting. MDS emphasizes quality assurance, training, PCI-compliance, and client-focused account management to maximize fundraising results for large national and regional non-profits.

📋 Description

• Receive in-depth training. • Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients. • Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. • Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. • Secure financial gifts from donors and prospective donors on behalf of our clients. • Maintain minimum fundraising and productivity metrics.

🎯 Requirements

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability. • Dedicated wired internet connection. • A quiet place to work at home free from normal household interruptions. • Basic computer skills. • A commitment and enthusiasm to the charitable and non-profit causes we represent. • A willingness to learn. • Persistence.

🏖️ Benefits

• $14.73-$16.50 per hour for 40 hours shifts (depending on schedule). • Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). • Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. • Paid break time. • Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. • Paid time off. • The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. • MDS seeks to promote from within whenever possible.