Manager, Field Enablement

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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MDVIP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

☁️ SaaS

👥 B2C

💰 Private equity on 2005-01

Healthcare • SaaS • B2C

MDVIP is a US-based healthcare membership company that provides personalized primary care through a network of affiliated physicians. Members pay an annual fee (with options to pay every 3, 6, or 12 months) for access to a dedicated physician who manages a smaller patient panel (~600 patients) allowing longer visits, same-day or next-day appointments, after-hours availability, and a comprehensive Annual Wellness Program that includes advanced labs, in-depth screenings, and a personalized care plan. MDVIP complements existing insurance/Medicare by billing routine and specialist/hospital services through insurance while the membership fee covers the enhanced primary care experience and wellness program. The company also connects members with Medical Centers of Excellence (e. g. , Cleveland Clinic, Mayo Clinic) for advanced care and serves employers looking to improve wellness and retention.

📋 Description

• Lead and continuously evolve MDVIP's Field Enablement function • Own and lead the Success Manager Field Enablement strategy and roadmap • Establish annual enablement objectives, success measures, and improvement initiatives • Manage governance and end-to-end processes balancing organizational needs with Success Manager responsibilities and capacity • Coordinate planning of affiliate and Success Manager activation calendars • Present enablement performance, recommendations, and strategic opportunities to executive leadership • Own the affiliate action planning framework and action tracking processes • Partner with Training to support Success Manager planning, tracking, and execution of affiliate improvement initiatives • Partner with Technology to improve platforms for planning, workflows, reporting, and accountability • Translate MDVIP's value proposition into frameworks, messaging, tools, conversation guides, and playbooks • Ensure physician-facing materials meet quality, consistency, branding, and messaging standards • Equip Success Managers for retention, growth, pricing, operational, and satisfaction conversations • Establish a physician insights and best practices program • Create recurring insight reports, dashboards, and field intelligence communications • Design and govern playbooks, tools, and methodologies for affiliate provider engagement, growth, and retention • Lead cross-functional working groups and governance forums • Define and monitor Field Enablement KPIs and build reporting frameworks • Evaluate physician satisfaction, physician retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and strategic initiative adoption • Use insights and feedback to continuously improve enablement programs and tools

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or related field • 5+ years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or related functions • 2+ years of experience building and leading programs, teams, or enterprise initiatives • Experience designing operating models, governance structures, and business processes • Experience developing training and socialization programs, toolkits, playbooks, and communication strategies and programs • Strong cross-functional project management skills • Strong analytical and problem-solving capabilities • Proven ability to translate data into actionable business insights • Experience with CRM, AI tools, reporting tools, and business performance metrics

🏖️ Benefits

• Competitive compensation with performance-based incentives for eligible roles • Health, dental, and vision insurance • Retirement plans • Ongoing training and leadership development programs • Positive work environment and collaboration culture • Great Place to Work® recognition

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