Implementation Manager

Job not on LinkedIn

🔥 4 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $103.7k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Meadow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📚 Education

☁️ SaaS

💳 Fintech

💰 $14M Series A - Meadow on 2025-04

Education • SaaS • Fintech

Meadow is a company that provides modern student financial services software to higher-education institutions. Its Meadow Suite includes Meadow Price (a mobile, SAI-compliant Net Price Calculator), Meadow Pay (billing and payments to streamline student billing and reduce manual staff work), Meadow Pre (student-first pre-collections to recover unpaid tuition balances), and Meadow Checkout (tools for collecting non-tuition payments). Meadow's products aim to improve enrollment, retention, and payment outcomes by streamlining the student financial experience from application to graduation and are used by over 300 institutions.

📋 Description

• Own the customer relationship with each school's business office from the first working session through go-live • Run implementation meetings, keep schools informed, and serve as the primary contact • Configure each school's setup in Meadow and teach the business office to operate it • Translate school needs into product settings and advocate for the full recommended setup • Validate configurations before launch and train school teams on administrative tools • Keep implementations moving by coordinating school IT teams, business offices, and Implementation Engineers • Influence engineers building integrations and remove project blockers • Maintain accurate status information in systems of record • Raise risks promptly and communicate threats to committed launch dates and mitigation plans • Deliver launches with no open items and hand schools over to Customer Success Managers • Improve implementation processes to reduce rework and shorten time from first working session to launch • Help schools launch at the pace of Sales and support retention and growth

🎯 Requirements

• Previous ownership of customer implementations as an Implementation Manager or Customer Success Manager who ran onboarding • Ability to identify where implementations stall and keep customers and internal partners moving • High agency, high urgency, and high resilience • Ability to adapt quickly and solve problems proactively • Ability to represent Meadow's interests and advocate for a full, successful implementation • Customer accountability without authority, including setting deadlines, following up, and influencing people not directly managed • Project management judgment, including critical path, dependencies, risk assessment, and escalation • Operational discipline and ability to manage multiple concurrent implementations without close supervision • Process improvement skills • Clear, timely, meaningful, and helpful communication across Zoom, client communications, and Slack • Technical fluency with SaaS products, including how they are built, released, and supported • AI fluency and regular use of AI tools • Enterprise software familiarity, such as ERP, SIS, or payments platforms (standout qualification) • Experience in FinTech, EdTech, or working with higher education business offices (standout qualification) • Experience at an early-stage B2B/enterprise SaaS company (standout qualification) • Must not require employment visa sponsorship in the United States

🏖️ Benefits

• Competitive Equity • 401(k) Retirement Savings Plan • Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available) • Flexible Paid Time Off • Paid Company Holidays • Paid Parental Leave • 1-2 Onsites Per Year • Membership in an Ambitious, Kind, No-Drama Team • Professional and personal development support

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