Customer Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

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Scout AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏭 Manufacturing

💼 Consulting

🎖️ Defense

Manufacturing • Consulting • Defense

Scout AI is a defense-focused robotics and artificial intelligence company that develops foundation models and edge-deployable autonomy software for unmanned systems. Its Fury family provides vision-based, platform-agnostic AI for collaborative mission autonomy, enabling robot-to-robot natural language coordination, real-time operation in GPS- and communications-denied environments, low-power COTS hardware integration, and secure over-the-air updates. The company targets military and government customers with AI-enabled unmanned ground vehicles and other robotic platforms.

📋 Description

• Serve as a specialist technical advisor to Scout AI customers deploying capabilities enabled by Fury, from discovery through deployment • Coordinate internally across multiple teams to drive customer success • Translate customer mission and business requirements into technical solutions with account executives and solutions architects • Influence technical architecture and customer product strategy through customized pilots, prototypes, and evaluation suites • Lead hands-on technical workshops and reviews with customer engineering teams • Recruit, mentor, and lead a growing customer engineering team • Define playbooks and processes that scale the GTM engineering function • Identify design patterns and contribute insights to Product and Engineering • Create public and internal assets documenting prompting, evaluation, agentic, and architecture techniques • Maintain knowledge of LLM, VLM, VLA, and robotic foundation model capabilities and AI product development stacks • Travel occasionally to customer sites for workshops, implementation support, and relationship building • Attend conferences, lead speaking engagements, and write blog posts and white papers on AI and autonomy

🎯 Requirements

• 4+ years of experience in technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer, or Technical Product Manager with a desire to work closely with customers; former technical founders are also encouraged to apply • Production experience with LLMs, VLMs, and/or VLAs including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and deployment at scale • Strong programming skills with proficiency in JSON, Python or TypeScript and experience building production applications • Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems • High-cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity • Passion for advancing safe, beneficial AI systems through creative technical applications • Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach • At least a Bachelor’s degree in a related field or equivalent experience • Must be a U.S. Person due to required access to U.S. export controlled information or facilities • Passion about defense of the United States and its allies • May be expected to obtain and hold a U.S. Top Secret security clearance

🏖️ Benefits

• Competitive base salary and bonus • Meaningful equity • Premium medical, dental, and vision plans with $0 paycheck contribution • Competitive PTO and company holiday calendar • Catered lunch daily and fully stocked kitchen • EV charging • Relocation assistance (depending on role eligibility)

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