RCM Implementation Consultant – EHR, SaaS, Healthcare IT

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🏈 Alabama, Arizona, +15 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 15%

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Raintree Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1983

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Raintree Systems is an AI-powered electronic medical record (EMR) and practice management software platform built specifically for physical therapy and rehabilitation organizations. The platform connects clinical, operational, and financial workflows—providing AI-driven documentation (ambient scribing), scheduling, patient engagement, revenue cycle management, billing/RCM services, analytics/dashboards, and enterprise-grade integrations and security to support practices from a few clinics to thousands of locations. Raintree targets rehabilitation specialties including physical therapy, occupational therapy, speech therapy, pediatric therapy, and multidisciplinary therapy providers, emphasizing reduced administrative burden, improved clinician productivity, and revenue performance for high-growth therapy organizations.

📋 Description

• Oversee, coordinate, and manage all aspects of implementation for new and existing clients. • Configure the Raintree application using best practices, emphasizing revenue cycle, billing, and clinical workflows. • Analyze client billing operations, fee schedules, payer setups, and charge capture workflows to optimize clean claim rates and reduce days in AR. • Lead setup, configuration, and testing of electronic claim submission, electronic remittance advice, real-time eligibility verification, and clearinghouse integrations. • Partner with clearinghouse representatives and payer enrollment teams on EDI, EFT, and ERA connections. • Direct end-to-end testing of clinical-to-billing handoffs, from scheduling and co-pay collection through claim generation and submission. • Train client billing teams, billers, and revenue cycle managers on claim scrubbing, denial management, patient statement processing, and financial reporting. • Serve as the primary customer contact during implementation. • Proactively and independently manage client escalations. • Assist with reviewing client processes and developing workflow plans. • Communicate progress updates weekly or as agreed with clients. • Ensure implementation milestones are met on time. • Coordinate data conversion, interface, and EDI/clearinghouse timelines and expectations. • Follow project plans and manage scope and timelines, escalating to project managers as needed. • Hand off successfully implemented clients to Client Support. • Support the sales team with new-client handoffs. • Ensure overall client satisfaction. • Perform other duties as directed by project managers.

🎯 Requirements

• Must have experience in at least 2 of the following areas: Revenue Cycle Management / Medical Billing Software, Implementations, Product/Project Management, Training. • Direct experience with medical billing workflows and RCM operations, including charge entry, claim submission, payment posting, denial management, and AR management. • Solid understanding of clearinghouse operations, electronic claim formats, ERAs, eligibility, and claim scrubbers. • Familiarity with therapy-specific billing requirements (PT/OT/ST), including Medicare Part B rules, modifiers, cap limits, and authorization tracking is a strong plus. • Bachelor's Degree in business, healthcare administration, or a related field. • Web-based Training or Classroom Training/Coaching experience is a plus. • Knowledge of medical computerized billing, EMR/EHR systems, and scheduling software systems required. • Work experience in a medical office environment, billing office, customer service, IT, or support desk is a plus. • Strong working knowledge of MS Windows, MS Office, or Google Workspace. • Ability to lead clients through complex financial and technical processes. • Ability to manage and fulfill client expectations. • Excellent written and oral communication skills. • Excellent communication and organizational skills with a customer service focus. • Ability to prioritize effectively and handle shifting priorities professionally. • Thorough, courteous, and responsive customer service track record. • Ability to communicate with various business contacts professionally and courteously. • Self-starter with the ability to organize work for maximum efficiency. • Legally authorized to work in the United States; visa sponsorship requirements are addressed in the application.

🏖️ Benefits

• Remote First • Paid Time Off • 11 Paid Holidays/Year • Year-End Holiday Break • Health insurance • Dental insurance • Vision insurance • HSA/FSA • 401K with Company Match • Disability insurance • Life insurance • Employee Assistance Program • Paid Parental Leave

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