Partner Program Manager

🔥 38 minutes ago

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MedBridge

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

💰 Venture Round on 2021-01

Healthcare • Healthcare Insurance • Education

MedBridge is a healthcare education and patient care software company that provides innovative solutions for healthcare professionals to enhance patient care and practice efficiently. Offering a rich library of evidence-based online continuing education courses, customizable home exercise programs, and digital care tools, MedBridge supports various disciplines including physical therapy, occupational therapy, speech-language pathology, and nursing among others. The platform is trusted by over 350,000 healthcare providers and aims to bridge the gap between patient and provider with its comprehensive resources and expert-driven content aimed at improving healthcare outcomes.

📋 Description

• Develop partner acquisition strategies, including new vertical go-to-market initiatives, to identify, recruit, and grow high-value affiliate and referral partnerships. • Own the end-to-end affiliate/referral partner portfolio across Blue, Bronze, Silver, Gold, and Platinum tiers, including tiered onboarding, re-engagement, and support models. • Provide a dedicated white-glove approach for Gold and Platinum partners. • Co-develop the affiliate program roadmap, partner strategy, and revenue priorities with the Senior Manager of Programs & Partnerships. • Build strategic partnership plans for top-tier partners and lead Quarterly Business Reviews and Partner Performance Reviews. • Monitor account health, identify growth opportunities, and proactively escalate risks with recommended solutions. • Manage monthly and quarterly partner commission calculations and payouts before VP review. • Build and optimize affiliate outreach processes, strategies, and best practices, including AI-driven automation across communications and operations. • Own the program technology stack and evaluate and integrate new solutions as the program scales. • Promote affiliate and partner programs through social media and industry watering holes. • Monitor, analyze, and report conversion funnels and user acquisition performance daily, weekly, and monthly. • Collaborate cross-functionally with Marketing, Creative, Finance, Legal, Digital, and other stakeholders while communicating progress, risks, and blockers. • Provide data-driven recommendations on referral commission structures and contract terms.

🎯 Requirements

• 5+ years of experience in sales, partner management, partner development, business development, or strategic account management. • Proven success exceeding goals through partner prospecting, pipeline development, forecasting, and managing complex enterprise-level partner relationships. • Experience delivering executive presentations and Quarterly Business Reviews. • Healthcare and SaaS experience is preferred but not required. • Experience thriving in a fast-paced, high-growth environment with ambiguity while improving processes and driving results. • Strong collaboration and relationship-building skills across internal teams, vendors, and external partners. • Experience creating reporting frameworks and measuring program success through KPIs. • Hands-on experience with affiliate management platforms such as PostAffiliate Pro. • Hands-on experience with CRM/email tools such as Close.io. • Hands-on experience with AI tools such as Claude for workflow automation. • Proficiency with Google Workspace, Excel, PowerPoint, and Google Analytics. • Exceptional organizational skills, attention to detail, and a strong quality-control mindset for partner-facing communications and deliverables.

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