Director of Account Management

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $135k - $155k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MedReview Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

MedReview Inc. is a leading provider of advanced payment integrity solutions, specializing in healthcare claims. They work with a wide range of clients, including health plans, government agencies, and payors, to reduce unnecessary waste and save billions of dollars. Their team of highly trained physicians, registered nurses, and certified coders conduct thorough clinical and coding reviews to identify inaccuracies in healthcare claims. MedReview employs proprietary algorithms to analyze complex data and detect suspicious payment trends, offering a unique blend of clinical expertise and advanced technology to maximize efficiencies and improve healthcare cost management.

📋 Description

• Serve as the primary point of contact for assigned clients and coordinate communication across MedReview • Manage a portfolio of clients and escalate highly complex or enterprise-level matters as appropriate • Build trusted relationships and understand client priorities, operating models, and expectations • Maintain regular client contact and address questions, issues, and requests • Develop account plans, stakeholder maps, meeting records, and action-item tracking • Monitor service-level agreement performance, deliverables, open issues, and client commitments • Partner with Operations and internal teams to troubleshoot issues and coordinate corrective action • Monitor claims aging, recovery execution, and related client actions • Prepare and lead recurring client meetings and business reviews • Develop reporting on performance, savings, operational results, open items, and strategic priorities • Document decisions, commitments, risks, and next steps • Identify cross-sell, upsell, and new-solution opportunities • Support renewal, pricing, contracting, and scope discussions • Bring client feedback and market insight to Product, Operations, and leadership teams • Support implementations, transitions, and handoffs • Maintain accurate client information, opportunity activity, and relationship notes in CRM and account management tools • Improve retention, client satisfaction, and coordination across client-facing and delivery teams

🎯 Requirements

• Bachelor’s degree required • 3+ years of Account Management, client success, healthcare operations, payment integrity, managed care, revenue cycle, healthcare technology, or related experience • Experience managing complex client relationships and coordinating across multiple internal teams • Working knowledge of healthcare claims, payment integrity, payer operations, reimbursement, or related healthcare services • Strong communication, presentation, organization, problem-solving, and follow-through skills • Ability to interpret operational and financial information and present it clearly to clients • Ability to manage multiple priorities, deadlines, and client commitments with limited supervision • Professional judgment and ability to handle sensitive or escalated client matters appropriately • Proficiency with CRM, presentation, spreadsheet, and client reporting tools • Preferred: experience working with health plans, third-party administrators, or payment integrity organizations • Preferred: experience supporting technology-enabled healthcare services or SaaS solutions

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