Senior Director of Account Management

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $155k - $180k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 2%

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MedReview Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💸 Finance

Healthcare • Healthcare Insurance • Finance

MedReview Inc. is a leading provider of advanced payment integrity solutions, specializing in healthcare claims. They work with a wide range of clients, including health plans, government agencies, and payors, to reduce unnecessary waste and save billions of dollars. Their team of highly trained physicians, registered nurses, and certified coders conduct thorough clinical and coding reviews to identify inaccuracies in healthcare claims. MedReview employs proprietary algorithms to analyze complex data and detect suspicious payment trends, offering a unique blend of clinical expertise and advanced technology to maximize efficiencies and improve healthcare cost management.

📋 Description

• Serve as the primary day-to-day relationship leader for assigned enterprise and other large, complex clients • Build relationships across client executive, operational, financial, and technical stakeholders • Develop account plans, stakeholder maps, engagement strategies, and governance calendars • Coordinate communication across client business units, products, and MedReview teams • Develop and execute account strategies focused on retention, client satisfaction, measurable value, and long-term growth • Lead recurring client governance meetings, executive updates, and quarterly business reviews • Report on performance, savings, service levels, financial results, risks, and strategic priorities • Monitor account health, stakeholder engagement, renewal status, profitability, and growth opportunities • Identify relationship or performance risks and develop mitigation plans • Oversee service-level performance, deliverables, open issues, and client commitments • Coordinate complex client issues and escalate significant risks to the Vice President of Account Management • Partner with Operations, Product, Finance, Technology, and other teams on resolution and corrective action • Monitor claims aging, recovery execution, payment, and related client actions • Ensure ownership, deadlines, documentation, and follow-through for action items • Identify and develop cross-sell, upsell, and new-solution opportunities • Build business cases and consultative recommendations supporting account expansion • Support renewals, pricing, contracting, and scope discussions • Coordinate expansion opportunities with Business Development, Product, and Operations • Provide guidance and support to Account Managers • Lead cross-functional account teams and promote accountability • Bring enterprise client feedback and market insight to Product, Operations, and leadership teams • Support new-client and new-solution implementations, transitions, and handoffs • Maintain accurate client information, opportunities, risks, and relationship activity in CRM and account management tools

🎯 Requirements

• Bachelor’s degree required • 8+ years of progressive Account Management, client success, healthcare operations, payment integrity, managed care, revenue cycle, healthcare technology, or related experience • Demonstrated success managing large, complex, or enterprise healthcare clients with multiple stakeholders and service lines • Experience leading executive-level client meetings, business reviews, account planning, and complex issue resolution • Strong knowledge of healthcare claims, payment integrity, payer operations, reimbursement, or related healthcare services • Strong business and financial acumen with the ability to interpret performance information and develop client-focused recommendations • Exceptional communication, presentation, organization, negotiation, and follow-through skills • Ability to influence and coordinate across a matrixed organization without direct authority • Sound judgment and the ability to manage high-visibility, sensitive, or escalated client matters • Proficiency with CRM, presentation, spreadsheet, and client reporting tools • Experience managing national health plans, large payer organizations, or similarly complex enterprise clients preferred • Experience supporting multiple products, business units, or contracts within a single client relationship preferred • Experience supporting technology-enabled healthcare services or SaaS solutions preferred

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