Field Service Engineer III – Electrophysiology Technologies

🔥 0 minutes ago

🏖️ New Jersey, New York, +1 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Perform installations, inspections, verification, corrective maintenance, and preventive maintenance for EP Technologies Affera systems • Maintain and submit technical records and documentation according to regulatory requirements • Provide field experience information to office colleagues and update the database • Contribute to service processes, service documentation, procedures, and continuous improvement • Provide input to Engineering and Manufacturing for Affera product upgrades • Participate in developing and delivering technical training to distributors, partners, agents, and qualified customer representatives • Participate in design improvement discussions to facilitate new product introductions • Investigate, analyze, and identify trends in technical data related to Affera products • Participate in special projects requested by the U.S. Field Service Manager or designee • Provide technical training to physicians, EP technicians, and department managers at customer sites • Serve as the primary technical representative for EP Technologies Affera customers and sales and clinical teams • Perform technical assessment, installation, support, servicing, maintenance, and de-installation at customer sites • Provide technical assistance to physicians or technologists during clinical procedures • Collaborate with Field Service, Technical Service, Marketing, Quality, Production, and Engineering teams

🎯 Requirements

• High School Diploma or equivalent required • 4 years of technical, clinical field service, technical internship, or clinical customer support experience • Bachelor’s degree in an Engineering discipline preferred • Ability to apply electrical, mechanical, thermodynamic, and biomedical engineering principles to troubleshooting • Ability to troubleshoot and technically diagnose medical equipment • Excellent English writing and verbal communication skills • Excellent time management skills and attention to detail • Flexibility to travel frequently, including possible international locations • Ability to work independently, be self-motivated, and work without direct supervision • Extensive direct, face-to-face customer contact and interaction • Ability to work closely with customers, listen to issues, and develop plans to increase confidence and satisfaction with Affera products and services • For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required • Must reside within the New Jersey, Pennsylvania, Delaware, and other assigned territory; preferably within a 60-minute drive of Trenton, NJ • Unrestricted U.S. work authorization required at hire and throughout employment for roles below Principal level

🏖️ Benefits

• Competitive salary • Flexible Benefits Package • Health insurance • Dental insurance • Vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps global well-being program • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) • Temporary employees are eligible for paid sick time, as required under applicable state law